Pullman Surabaya City Centre

Jl. Basuki Rahmat No.67-73, Embong Kaliasin, Kec. Genteng, Kota SBY, Jawa Timur 60271, Indonesia
Hotel Restaurant
User Reviews

4 Ridwan Gosal - 6 years ago

I've got a good deal to try out this hotel. The place looks old, and there doesn't seem to be much renovating being done to make it up to par with the many upscale brands of hotel. However, the lobby is spacious, one of the most spacious hotel lobby I had seen. There were many lounging area, although I didn't get the chance to try them out.

The staffs were helpful and friendly although they didn't perform exceptional service, but it's a tiny nitpick.

I tried out the breakfast, and it's quite good with plenty of dishes to choose from. While a lot of hotels offer smallish glass to fill in your beverage, Pullman provides a normal size glass, to my amusement.

The executive room was spacious, but the in room climate control struggles to bring down the temperature during the day. So the room remains somewhat hot and humid. The furnishing is rather outdated, although I made plenty of use from the excellent in room WiFi (2 Mbps up and down). The bed however was excellent, and I slept well throughout the night.

The pool area is rather small, and almost half of the space is being used for shallow swimming area for children. I didn't have the chance to try out the gym.

There was only one restaurant at ground level as the other restaurants closed down during the Holy month of Ramadan. There was also shuttle provided for transportation to the near shopping mall although I didn't get to see the schedule.

Small nitpick, the laundry list specifies that the service is unavailable during weekend and holiday. But, I made the call to the housekeeping, and as it turned out I could have my laundry done during the weekend. It's a surprising inclusion, perhaps it's an outdated laundry form.

5 Tofu Tofu - 6 years ago

The price is cheap compare to other Pullman Hotels, but still the service is excellent and the room is very spacious. Excellent location (8 mins walk to Tunjungan Plaza) for families since there is a children'a paradise, food court, restaurants a huge supermarket at Tunjungan Plaza. The hotel is not far from the Submarine Monument and the Surabaya Gubeng Train Station.

5 Steven Faith - 6 years ago

This hotel was absolutely luxury because, there was 1 large King bed that very comfortable, 2 curtain: the first curtain was in the bedroom that connect to the bedroom, second was in the bedroom.

3 Ratuviha Dalliyanayya - 5 years ago

Room is quite spacious and well furnished. A bit noisy. Air condition controller was complicated and the temperature was unstable.

2 dsign sby - 6 years ago

First, Cleanliness need to be notable at this hotel, second.. AC unit is not cool enough and food is kinda pricey for this hotel quality.

4 Nita Indriani - 6 years ago

Nice hotel, even luxurious. Great service. But the parking is really troublesome, and the breakfast is just not suitable for cush reputable place.

5 Warren Haslam - 7 years ago

I stay at this hotel a few times each year, and recommend it as one of my favorite hotels. High standard, great location, and friendly professional staff.

Map Location
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