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Machrani Febriastry -
5 months ago
I am a patient of the obs/gyn clinic, which is separated from other specialist clinics. They have their own registration desk, and the process of administration is always smooth (for insurance patients, you don’t have to fill the insurance form yourself or bring it with you to the doctor because the admin will deliver them to the nurse in charge). Patients were very few, I often be the only patient for the day (my doc is dr. Ardiansjah Dara, SpOG) sometimes he would be late, which I assume because of his schedule on other hospitals. But it was still understandable. The hospitality provided by the doctors, admins, nurses, and cashier was pleasant. The only downside was for the last three months, the cashier was centralized at the 3rd floor, probably due to understaffing. It caused a jam and few times we would have to wait for an hour before finishing the insurance admins (if you pay out of pocket, this perhaps wouldn’t apply to you). Some patients lashed out to the staffs and I could see they were overwhelmed yet still trying their best to smile and helping. They used to have a separate cashier for obs/gyn floor, and it was very quick and satisfactory experience. I hope they fix the administrative soon!