Holiday Inn Express Surabaya Centerpoint, an IHG Hotel

3 venu gopal boyapati - 3 months ago

Hotel room is good. Staff is also good. But no proper air ventilation as closed windows. Inside the whole hotel is a no smoking area. Food is average. Also no money exchange available which is a problem for foreigners. And outside the hotel also nothing much to visit. Around the hotel except some car accessories stores, nothing much available.

5 Normal Duck - 4 months ago

Stayed here for two nights, bed is nice and comfortable. A/C is working very well, very cold. Toilet and bathroom is clean, hot water is running. Location of the hotel is very good as there are a lot of good restaurants and malls near it. Overall this is good hotel

4 Valerie - a week ago

Comfortable stay. Location in city centre, short grab/Gojek ride away from tunjungan mall. About 30 minutes from airport. Breakfast had good variety. Clean rooms.

1 Djunadi Satrio - 5 months ago

I am staying at this dump of a hotel now. I was given room 1707 which where I found long strand hair on a dirty linen!!! How DISGUSTING for an IHG hotel that has a cleanliness guarantee and commitment!!! The IHG Clean Promise is just lip service!
I am ABSOLUTELY APPALLED.
And to think there is NO service recovery from the staff, aside from repeated 'sorry' like a broken record.

Oh yea:
- the receptionist insisted I only have 1 night reservation, while I had 2-night booking, which I could prove!
- I specifically asked for a room AWAY from the elevator, yet the receptionist gave me a room RIGHT IN FRONT OF the elevator

The management has yet to contact me yet, so I give it 1* for now.

Update: despite writing my complaints in detail, look at the management's lame response. I asked multiple times to meet with the GM during my stay, but he was apparently too busy. Quite disappointing for a IHG branded hotel

1 Didik Sudiono - 2 months ago

the rooms can be improved they are small and for the price of 800 rp not worth it and break fast 200 rp each for kids and adult its way too overpriced for food like thats not worth that you could literally get better options so if ur looking for a room here i recommend you to bring ur own food and not pay for free breakfast location wise its not bad but for 800 rp i expect more service is trash they charged me 50 rp for a plate and spoon i could probably buy those 2 things at somewhere else and no where near that price

2 Rifat Zain - 2 months ago

The security at the lobby was not helpfull. He told us to move the car even though we wanted to drop the suitcases in the trunk. Not satisfied with the security service.

5 Anto H - a month ago

Stayed 1 night, room cleanlines is good, fast wifi internet connection, overall this hotel is good service