1
Djunadi Satrio -
5 months ago
I am staying at this dump of a hotel now. I was given room 1707 which where I found long strand hair on a dirty linen!!! How DISGUSTING for an IHG hotel that has a cleanliness guarantee and commitment!!! The IHG Clean Promise is just lip service!
I am ABSOLUTELY APPALLED.
And to think there is NO service recovery from the staff, aside from repeated 'sorry' like a broken record.
Oh yea:
- the receptionist insisted I only have 1 night reservation, while I had 2-night booking, which I could prove!
- I specifically asked for a room AWAY from the elevator, yet the receptionist gave me a room RIGHT IN FRONT OF the elevator
The management has yet to contact me yet, so I give it 1* for now.
Update: despite writing my complaints in detail, look at the management's lame response. I asked multiple times to meet with the GM during my stay, but he was apparently too busy. Quite disappointing for a IHG branded hotel