Bumi Surabaya City Resort

3 Leila Mazaheri - 2 months ago

The hotel is huge and is on a beautiful property with several restaurants, a garden, and many sculptures around the lobby.
The room has everything you need and the bed is comfortable, but unfortunately, the AC in our room was hardly working. It was set at 16 C the whole time and only got to 24 C, which is pretty uncomfortable for sleeping especially in the Indonesian heat. I expected more from a 5 star hotel!

5 Paolo Croci - a month ago

We stayed in Bumi Hotel for 3 days and it was amazing. The only problem we had was to find the motivation to leave in order to explore the city :D
Big rooms with great view, lots of facilities, great price and most of all amazingly nice people working there (special thanks to Nyoman for the interesting chat :)
The internal garden is lovely and quite and the buffet, both for breakfast and dinner,
are huge and tasty.
An overall great experience!

3 Reimund Schmidt - 2 months ago

Still an impressive property with a very unique, but grand lobby.
Rooms are very large, with very good city views, especially from the higher floors. But the advanced age is visible, as it is throughout the entire hotel.
Food served in the restaurant opened, I experienced to be very local oriented, but satisfyingly tasty.
I was disappointed with the service around the club floor booked. The club lounge was closed, the evening cocktails were brought to the room in the shape of a stack of mostly cookies, without drinks. I did not understand, where the double price value compared to a standard room came from.
Also, despite our double occupancy booked, we needed to ask for a 2nd towel set. This and some other shortcomings were sorted out promptly and friendly.
For those, who want to stay in a grand hotel with a very local touch, this is still an ok choice.

5 Joey Tambanua - a month ago

We used 2 rooms for my family vacation; the rooms are not well maintained ( we could see the impact of covid 19 toward the hospitality industry) however this hotel has one of the best amenities and service in my opinion, with substantial u0026 flavorful breakfast. The room manager - Mr. Purba helped us to resolve our laundry issue ( thank you sir ). I definitely recommend this hotel if you are looking for one in surabaya.

5 Toly Chandra - 3 months ago

Overall hotel is good and friendly especially lobby lounge waitress. Rooms is big but look a bit old. Restaurants are good especially the breakfast has many choices of local foods. The hotel is green and fresh coz a lot of trees.

5 tirza zelafehad - 2 months ago

Nice food and good service. I was attend my friend's sister sweet 17 bday, and should be at pool area. But the weather was not supported, but the crew were so kind in re-arrange the table and seats

3 Jon Goffard - a month ago

It's a bit like going back to the 70s, with lots of staff members around and a very dated facilities. I'd not call it a 5 star hotel.