1 Natasha Halim - 2 weeks ago
SUPER BAD SERVICE AND DISAPPOINTED! I was thinking of purchasing a one year Personal Trainer membership + Unlimited class package. So I wanted to do the free trial with the PT to see if I like it. The appointment was at 6:15PM. I came at 6:23PM, and the PT was NOT THERE. I was told to wait, I waited all the way till 6:45PM, he was STILL NOT THERE. He finally arrived at 6:48PM. I waited 30minutes for him. When the PT arrived, he did not even say sorry or anything. He just said “oh we can only trial till 7PM cos I have a student”. That’s only 12 minutes of trial! I told him I no longer want the trial anymore. Even then, he did not even say sorry or provide a solution. He is so unprofessional. For a gym with an established name like Celebrity Fitness, I am honestly disappointed at how their customer service is and how they treat customers. I expected the service to be professional, however the PT was so Unprofessional and does not care..My first experience was a horrible one and I wont be attending this gym.
