5 Marion Lesniak - 3 months ago
We enjoyed a wonderful stay with our family at Viceroy Villas where we were made to feel welcome from the moment we arrived. The staff were really friendly, attentive and courteous without exception. We built up a great rapport with the drivers and Cascades restaurant staff who were particularly lovely and made a fuss of our two little grandchildren. Room service and cleaners were similarly very polite, the cleaners couldn’t have been more mindful of the babies if they were sleeping and tried to keep any disturbance minimal. Staff on the reception desk were really helpful when we left a wallet in a bar in Ubud (successfully retrieved the following day) and the infinity poolside staff were great. We loved the cycle ride to the paddy fields, temple tour and on-site massage which were arranged for us, and the food at Cascades (Balinese eggs Benedict is a must) was superb, as was the taster menu at Aperitif. The villas themselves were very comfortable and clean, the gardens well kept, and we loved having our own outdoor area with a pool. I highly recommend Viceroy Villas for a relaxing holiday in a beautiful setting. The staff all really promote their country and gentle culture and show a pride in their work. Thank you so much to Patrick and the team for making this a holiday to remember.