Airy Eco Sanur Beach Street Walk Hang Tuah 51 Bali

1 Maite Clement - 3 years ago

I booked through the website of Airy and so I didn’t know the room was a part of the Ananda Beach Resort.
If I would have known that, I would have a clear view on what to expect; but I didn’t and it was a serious disappointment.
What was wrong:
- the door was broken and fixed with ducktape;
- the room smelled;
- there was mould on the walls and on the shower curtain;
- the bathroom floor was completely wet when we arrived, toilet included;
- an empty roll of toilet paper;
- the paint was coming of the walls plus the walls were extremely dirty;
- the room was clearly not cleaned in years;
- we had just a duvet and no sheets for it, so we were supposed to use a duvet in which a lot of other people slept without having it washed in between;
- there was so much rust ont the shower head and the tap of the bath that I didn’t know it was even possible.

Because of this I contacted Airy because they promise “clean” rooms.
The answer that I received was that they don’t refund or change dates and that they were sorry for the inconvenience. They still contacted the hotel apparently, but I didn’t want to make a scene with the hotel because it was through Airy that I’ve booked.
I will never use Airy again because of the zero customer service and the false promises.

1 Alethia McMahon (Thia) - 3 years ago

(Translated by Google) One of the hotels I found with an ancient management system. The reception at the hotel does not have a computer and to confirm the reservation, you have to wait for information from the "management" via the WhatsApp group. Very unprofessional.

It seems the hotel owner doesn't care about guest comfort. Hotel reservations can come within 24 hours / 7 days. If hotel employees do not have access to new guest data, how can they receive it?

The first time I was given many reasons by the old man who worked at the reception that this was the fault of the Airy application. In fact, I've booked since noon and it's clear the old man said that he only got the last reservation for the room the night before. Does the hotel owner just want to splurge and check once a day?

Hotel owners who care about good experiences will not use this system.

We were given the room above (Deluxe), unfortunately the experience was inferior. The bathroom light didn't work, there was only one towel, no Airy's light snacks and no Airy's toiletry bag. The bathroom smells awful and the hot water is very small.

The whole building is dirty, dusty and mossy. Lots of cobwebs.

I am very disappointed that this hotel is Airy's partner.

(Original)
Salah satu hotel yang kutemukan dengan sistem managemen purba. Resepsi di hotel tersebut tidak memiliki komputer dan untuk mengkonfirmasi pemesanan harus tunggu informasi dari “managemen” lewat grup WhatsApp. Sangat tidak profesional.

Sepertinya pemilik hotel tidak peduli tentang kenyamanan tamu. Reservasi hotel bisa datang dalam waktu 24 jam / 7 hari. Kalau karyawan hotel tidak memiliki akses data tamu baru, bagaimana caranya bisa menerimanya?

Pertama kali saya diberikan alasan banyak oleh bapak tua yang kerja di resepsi bahwa ini salahnya aplikasi Airy. Justru, saya sudah booking sejak siang hari dan sudah jelas bapak tua itu menyebut bahwa dia hanya dapat kiriman reservasi kamar yang paling terakhir pada malam sebelumnya. Apakah pemilik hotel hanya ingin berfoya-foya dan mengecek sekali sehari saja?

Pemilik hotel yang peduli tentang pengalaman baik tidak akan menggunakan sistem ini.

Kami diberikan kamar di atas (Deluxe), sayangnya pengalamannya inferior. Lampu kamar mandi tidak bekerja, hanya ada satu handuk, tidak ada camilan ringan Airy dan tidak ada tas perlengkapan mandi Airy. Kamar mandinya bau sekali dan air panasnya kecil sekali.

Seluruh bangunannya kotor, berdebu dan berlumut. Banyak sarang laba-laba.

Saya sangat kecewa bahwa hotel ini adalah partner Airy.

5 Cyril Parera - 4 years ago

(Translated by Google) Hotel located in front of sanur beach. To be precise at the Ananda Hotel ..
A cheap hotel for backpakers .. because Nusa Lembongan and Nusa Penida are very close .. just go to the nearest boat ticket and immediately cuss according to the time of departure. Hotel room prices are cheap 150-200 thousand / mlm is good .. Complete there is a mini fridge, wardrobe, TV and in the bathroom there is a shower ...
This hotel can be your choice for those who want to go to Nusa Lembongan and Nusa Penida, you can spend the night here ..

(Original)
Hotel yang berlokasi di depan pantai sanur. Tepatnya di Hotel Ananda..
Hotel yang murah meriah utk para backpaker.. karena utk ke Nusa Lembongan dan Nusa Penida sangat dekat.. tinggal pergi ke Tiket Boat terdekat dan langsung cuss sesuai jam keberangkatan. Harga Kamar Hotel yang murah meriah 150-200rb/mlm sudah mantab.. Lengkap ada Kulkas Mini, Lemari pakaian, TV dan di Kamar Mandi tersapat Shower...
Hotel ini bisa menjadi pilihan kalian bagi yang mau ke Nusa Lembongan dan Nusa Penida bisa bermalam disini..

3 Paman Bete - 3 years ago

(Translated by Google) I was confused because the name of the hotel was different.
At the location of the Ananda Hotel.

(Original)
Sempet bingung karena nama hotelnya beda.
Di lokasi terpampang Hotel Ananda.

2 Nasikhul Farid - 4 years ago

(Translated by Google) Hot

(Original)
Panas