Sun Island Hotel & Spa Kuta

3 Leow BJ - 4 weeks ago

For the price SGD 46 per night I paid for the hotel, I would consider it a fair deal. The hotel is not new but it is quite well maintained. At the time of my check in on 24 August 2022, the receptionist told me only the ground floor and 1st floor rooms are opened for booking. So I asked for the room at higher level. I was given room 203, balcony facing pool and door facing a temple. Which suits me well.
I would suggest to the hotel management to touch up the heavily water stained wall and clean the dark stain on the bath tub. And cahnge the safety box as I had problem getting the number combination right. Apart from the flaws that I pointed out, it was a comfortable 2 nights stay at the hotel.

5 Atika Sari - 3 months ago

Service extra ordinary from reception called Mr. Yoga with prompt response and quick solving problem happened in the room, he assist us to move to other room with an upgrade to swimming pool access directly. Mr. Agus, Mr. Alit and FO team was very helpful during our stay. Rooms was spacious and ambience is perfect to spend ur holiday especially with ur family with large swimming pool, walking distance only to the mall and beach, lots of shops nearby as well cafe or restaurant. Perfect location near to the airport. The only thing is food still not having lots of choice for breakfast pasca covid-19, hope they will be more attentive to the food variety. Keep it up and do excellent service as always!

4 Iwan Iskandar - 2 months ago

Vintage hotel that keeps its standards of cleanliness and service quite high.
Staffs are friendly and attentive, will always smile when they see you.
Pool is great for families, with clear waters, all around 1,2 metres deep, with a 80 cms deep little "gulf" for kiddies to splash around with their parents.
Plus they provide wide steps around the pool, so you don't have to directly plunge into the waters.
Wifi connection was troublesome though, as even after entering the given usernames and passwords, they don't directly connect to the internet.
Elevator was under repairs during our stay, so that was also a bit of a hassle, especially since it made my wife had to go up and down the stairs with her broken fibula.
But kudos for the Management for their pest control, as not a single ant was seen in both our room, eventhough we had quite a "candylicious party".
Lastly, perhaps Management can consider replacing the luggage cart, as the concierge and front desk team had to use a little trolley to get and deliver the guests luggages.

2 Sally Eyre - 2 months ago

Not the hotel we originally booked, general manager closed White Rose 2 days before we left UK. Breakfast VERY poor,no butter 1day, limited amount of rice/noodles so if you were up late there was nothing left. Crisps for breakfast? No thanks. Large amount of missing and loose tiles in the pool,we swam wearing socks to avoid cuts, debris and dirt in multiple areas both in and around the pool and hotel. Asked for pool towels and told there were none but they miraculous appeared for a photo shoot and we were asked to leave the pool area for 5 minutes which turned into 2 hours. Staff polite but training several lacking. Rooms and bathrooms very neglected. Ok for 1 night only.

3 Erick Ditto HP - 2 weeks ago

Not getting a window with a view is a bummer, even I have asked for it..
The hotel is empty by the way, so no reason not to give me a better room.

5 Arvin Oktavianus - 4 months ago

Nice location, cozy and comfort. And i got free room upgrade even i only stay 1 night.
Thank you for hospitality.
Will come back one day.

5 Allen Longstaff - 3 months ago

My family stayed here for 3 nights..free upgrade to poolside room for children..everywhere exceptionally clean..lm stay here again soon