1 ratna pramesti - 2 years ago
It's a worse service ever! the woman who called herself the owner is have very bad attitude! not polite, makes me uncomfortable.
I was stay for a night with 2 friends. JUST FOR A NIGHT, bc it was already late and we have to go to our office in early morning in the next day. we re already feels bad when the staff still questioning us abt how many people will stay in our room. at first I think they ask us abt it to make sure that it will be uncomfortable if we stay in a small room with 3 peoples in. but after the staff keep questioning us abt it, we re thought that something wrong happened here.
the room is just like common "indekos" in bali, and there's no special thing abt it. even my own room is larger than their room. and the uncomfortable thing happened in the next morning. when we re abt to check out, a middle aged woman come to us with anger in her face, questioning abt how many people in the room, WITHOUT MANNER. she told us to pay for an extra bed with IMPOLITE way!! she treat us like we re not capable to pay more for the extra bed, speak loud in front of our room, and made us feel ASHAME, as if we re stay there and didnt pay for anything! there re the other guest rooms arround us, and the wall isn't soundproofed!
it's not the first time I stayed in a hotel/hostel/villa. even a bigger hotel like Grand Inna Bali Beach, Crystal Hotel, Harris Hotel, Everyday Hotel, Amaris Hotel, etc, and many other hotels in Yogyakarta and Jakarta never treat me this way when I stayed in their room with my friends.
I really disappointed with the way she treat us like criminals. even speak with her staff, disgracing us (as she keep complaining abt the extra bed with anger) with balinese language (as she think we didn't understand what she said). it would be better if she come to us to told us with manner. Only 75K for extra bed, and we re treated like criminals.
Upsetting!