Mitra Keluarga Hospital Gading Serpong

5 K P - a year ago

All around great hospital. Everything is top notch.
Ticketing and queue is efficient and everything is computerized. Very minimal in-person contact. Relatively short queue.

The administration team, from cashier, inpatient, outpatient, lab, pharmacy are always ready to help, and they provide correct and relevant information. Their contact numbers are always available.

The doctors and nurses are attentive, caring, and they managed to help my health condition. Being proactive in following up my treatment and understanding my condition helps the process too.

I stayed for a week, it's super clean everywhere. Their corridor area is quiet, they limit visitors, which makes the stay even more comfortable. Plus, the food was pretty good, I was enjoying all the menu.

I've experienced their service with and without BPJS. Both are equally excellent. They provide different sections and queue for BPJS and non BPJS to help administrative process. But there was no difference in terms of the care, treatment and service given.

Thank you so much Mitra Keluarga Gading Serpong!

1 andre sandro - 3 weeks ago

Hospital is fairly new but the administration side of things was very very disappointing. They made me wait for 7 hours to checkout from my room. For outpatient administration also pretty bad. Waited for hours just to register and pay. Understaffed hence underdelivered. Never going back again????

2 Dipo Dito - 2 months ago

On Sunday, waited almost 50 mins just to sign up for antigen test.
And the nurse took the sample with no care at all, so deep and harsh, it was painful.
Definitely not going here again for PCR or antigen.
Bye bye

5 Yoga Ajie - a year ago

One of the best hospital around. The place is very clean, sterile, and not very crowded. Almost everything in the hospital is semi-automated using a QR code ticket system and it's very convenient. The doctor I met is also nice and experienced. Costs are a little high but worth the services given.
I came to this hospital without using BPJS, so your experience may vary.

1 Noe irawan - 5 months ago

13 APRIL 2022 08.53
Drop my wife in the lobby then ask for maximum rate parking fee to parking service man.

13 APRIL 2022 09.00
5 minutes later, little son (6 yrs old) need to take a pee, go to the lobby and waiting with engine still on.

13 APRIL 2022 09.05
5 minutes later, the parking service man asking why still waiting in the lobby.
I answer still waiting my little son. There is no others toilet or access to toilet in the basement since covid pandemic.

He request me to park in the parking area, while i already tell the parking man what i'm doing.

I answer his request, i had already in the parking area, but my son need to go to the toilet and then i have to leave lobby?

Then back again after my son finish to the lobby? Very ridiculous suggestion.

My son back to car at 09.15.
Do you thing how long you need to assist 6 yrs old son take a pee.

Its very short waiting and only 2 cars pass me.

HELLO MANAGEMENT IS THIS YOUR SERVICE?
LIMIT TOILET ONLY INSIDE THE BUILDING BUT IN THE BASEMENT NO TOILET AVAILABLE.

TAKE THIS BELOW MY ADVICE
OPEN ACCESS FROM BASEMENT LIFT TO THE LOBBY. SO I, WE, OR OTHERS WHO WAITING IN THE PARKING DON'T NEED TO GO TO THE LOBBY.

2 MGouw - - 5 months ago

First time review for Mitra Keluarga GS on the 3rd day of Eid holiday.

Their ticketing’s fine, but I waited for 3 hours for a dermatologist appointment. Checked with the nurse when my turn, they couldn’t provide me any info. I was expected to just wait without clarity, so I left instead.

I was waiting from 3am until 6.10pm. If I had consultation, I still needed them to process my insurance then grabbed my meds. Everything can be more than an hour, I could’ve spent half of my entire day there. That’s really not alright.

I’ve been to any derms, but this is the longest wait I’ve ever experienced in my entire life.

5 Sean Patrick Kang - 2 years ago

Good service. I dunno what happened with poor 1 star people but to some extent we need to be proactive with staffs around here.
Computerized approach to serve patient, clean and good building. We just need to be patient