Grand Mercure Surabaya City

5 Khanif Eko Prasetyo - a month ago

Stay in this hotel for business purpose. The room was spacious and comfortable. Auxiliaries are provided though some of them are difficult to found. You need to be extra curious to found cup you need to make a coffee (hint: its beside the fridge) or find cotton bud in the drawer below the sink. Breakfast were complete and delicious. In summary, recommended, both for business and leisure with family.

0 Virgorini I. - 2 weeks ago

Strategic Location, Luxury Hotel,
I got the Room 1922, facing the Maspion Square and the Train Crossing.
The Train Crossing is busy during the night from 09.00 PM - 02.00 AM, for light sleeper I recommend to choose the other side (facing the RSAL).
The AC in the room cannot be shut down or lowered down, for Asma people and cold temprature sensitive, recommend using thermal cloth for sleeping, the AC temp is 20C.
in Level 19, the all the telco signal (Telkomsel, Indosat and XL-Axiata) is bad, and upon 08.00PM when the guest is crowed, the Wifi also bad. even the room service officer need to change EDC looking the best signal.
The room is spacious, comfy dan Luxury. the bed is comfortable and clean.

0 Ketut W. - 2 weeks ago

Although it sis not in the prime location, but it's in the ideal location, relatively near to the airport and within the reach of the some important government institution office
The hospitality of the hotel member is excellence, from arrival through end
It's a third stays for me and the last time I stayed in the executive suite in 2022, for 3 nights
Seems like they have a plumbing problem, for the last day/night my stay, wher ethe debit of the water is not function very well

0 Senthilkumar R. - 3 weeks ago

Breakfast should be improved. NO Vegeterian Menu. Pepper, Salt u0026 Knife on Request. I don't see the Value of 5Star Rating.
Reception response should be improved. No Call pickup. No updates after multiple followup's

5 ritz rahman - 2 weeks ago

very pleasant place, nice staf hotel, especially miss Dea at welcome drink stall she's so kind and helpfull when i asked her around the hotel. Keep a good job!

5 Eka Chandra - a week ago

I have a great experience staying in this hotel ... love so much the room exterior. the food is good.

5 Anggia Rahmadini - a week ago

Great location, the room is so spacious, got free welcome drink. Came for client's event