Fairfield by Marriott Surabaya

5 Virginia Hutauruk - 3 months ago

Wasn’t expecting this level of friendliness from the staff especially considering the price!

Rahel at the front desk is really hospitable and the rest of the team too. Had a great stay here and it’s well located near lots of good restaurants. Well done team!

3 Giovanni Contini - 2 months ago

The hotel feels old and not too clean. To be fair, you get what you pay for: it's kind of cheap so I didn't have very high expectations. The quality in of itself is acceptable, it just didn't match the quality I was expecting from the pictures. Service was great as is often the case in the region of the world.

4 A Tamara - a month ago

Need improvements for public areas.. poor cleanliness for elevator, old design for the breakfast hall. Each bed room has a long bench which take the space unnecessarily. If you need to use the fridge, check first. They haven't plug it on. Location was ok for Trans Java transit

5 Metty Christianty - 3 months ago

very comfortable hotel for our family. the hospitality of the staffs made us feel at home staying at this hotel. Clean rooms, very good facilities, prices are also reasonable ... it feels like a loss if you don't stay here.

3 Schwarz Dogg - 2 months ago

The first impression was very good. The front office was perfect. Check in was very pleasant - 9.5 points.

We reserved two, connecting rooms, nonsmoking. However, both rooms smelled like smoking rooms, apparently, someone might have smoked in those rooms before us and or smoke came through
the exhaust pipes in the bathrooms - 2 points.

The bathroom was not maintained well. Black mold on some parts and not very pleasant smell - 4 points.

The room was spacious and beds were very comfortable - 10 points.

Personnel was quick, great, and friendly - 9.5 points.

Breakfast was a bit above average - 7.5 points.

Amenities were standard - 8 points.

Every single floor could be accessed without any restriction. In terms of security: the access card was of no use. We could access all floors and not only our room floor. One of our rooms could even be opened from outside without an access card, even though it was locked from inside - 1 point.

Location: very strategic - 9 points.

All in all, our stay was so so average and was about okay for the price. Not very pleasant due to security issues and the smell, but we felt pretty
much comforted due to nice and helpful personnel.

Overall - 6.7 points.

1 The Parfait Beauty - 2 months ago

I thought it will live up to “Fairfield by Mariott” name but save your money and run somewhere else. The place lacks cleanliness and has low level of security. The bed covers are so dirty and have marks on them — felt so insecure sleeping on those. The soap dispensers in the toilet are dirty and dried soap marks are left on the tiles below the dispenser. Need I say more? Go to nearby hotels instead and have some peace of mind. It is not worth it.

3 Yuni Sesilia - 2 months ago

⭐⭐⭐⭐ hotel, but really like ⭐⭐⭐ hotel.
Dont have any variation of the breakfast and not really good of taste.
But, they have a good view when breakfast time.