Bella Hotel Surabaya

1 Dicanio Kky - a year ago

My girlfriend love this place but I don't.
Terrible.
Charged me 300k rupiah for little blood stain on the linen bed sheets
They should have told me the privacies/policies before check in
And not charged me after the stay with no options.

3 Michael H - 2 years ago

They should pay more attention to cleanliness and brightness. The lobby is a bit dark despite the lights are already on. The sofa in the lobby need to be cleaned, it's obvious. Overall they have friendly staff and big size room to sleep.

0 Trip.com Member - 5 years ago

I was always taken care of. The staff are some of the most helpful and friendly people. The room's furnishings need to be updated. The towels were not especially thick. The breakfast was a little lacking in my opinion. The room's size was a bit small. Easy walk to everywhere you want in the city.

0 Trip.com Member - 5 years ago

Cleanliness is of the highest standard. I met great ***y friendly people. The breakfast was typically bad local hotel spread. The bathroom was of a small size. We often had to ask for towels as these frequently had not been replenished. The furniture looks cheap and easily broken. The room is small.

0 Trip.com Member - 5 years ago

Not disapointed for the price we paid. We arrived early morning and the staff was more than accommodating. The bathroom is on the smallish size. Breakfast - boring just something to fill you up. The towels are in very poor state. The furniture is a bit old. We found the location very convenient.

0 Trip.com Member - 5 years ago

You definitely will get your monies worth by staying here. Concierge is always ready to help. The entire furnishing was quite old. The towels in the room were very thin. In fact the bathroom was very small. Probably the worst part for me is the disappointing breakfast. The hotel rooms were very nice.

4 Florentin Devina - 3 years ago

At first we were hesitating if this is a legit hotel or a red-light type.. because the environment is quite shaddy. But it appeared to be a proper one. The price is very cheap and the facilities are minimum, but everything is relevant to the value. The bedding is not the best, but they keep it keep clean as possible.
The staff were very friendly.