Pondok Indah Hospital

5 Aisyah Jati Putri - 3 months ago

went here for medical check up. never thought that this hospital really has superb and excellent hospitality ever.

from the beginning, the staffs always greeted with humble smile and ambience. always looked up first for our matters, and really give the best assistance in terms of directing. the staff also make sure that we put handsanitizer first before undergo any activities. the waiting time for hospitality was not too long, if im not mistaken not reach until 20 minutes for any activities, like registering yourself until paying in the cashier, hence, at the end they asked me to fill the questionnare, there was a statement about, "there the hospitality didnt took a long time more than 10 minutes to be served", surely i put " strongly agree" for that matters.

they also have integrated system which is very good!

overall, loving so much the hospitality, facility and hospital's ambience as well!!

1 Bagas K - 6 months ago

I come here to take my son as reference of our pediatrician. I think it is good hospital, but very disappointed since they already ask us to come earlier as the appointment. After arrive and follow the registration process, we still waiting almost 2 hour to meet the doctor, which is consultation only took 15 minutes.
Even they have queue system, but it still take long time for the process.

I suggest you to find other hospital that still have affordable price with much better services.

5 Te Ir - 2 weeks ago

One of the best service hospital in Jakarta, the staff and the doctor were very professional.
every poly has a nurse station and a cashier, so patients don't have to wait long.
cafeteria facilities with a variety of food menus and a comfortable waiting room make patients have a good experience after visiting.

1 Karina Sidabutar - 10 months ago

I took my husband here because it was close. We are very dissappointed. Very bad service for such an expensive hospital. We were told the estimated appointment time 15.10 (patient number 2) but then informed to come 30 min early for insurance. So we arrived at 14.40. Registration was maximum 5 min (so why tell us to come 30 minutes early???). We were only called at 16.20 for an only 15 min consultation that we didn't really needed as we came knowing we want get a referral for CT scan to be covered by insurance. We complained to the nurse, she said the doctor is still eating and praying. Then don't tell us to come 14.40!!!! The worst hospital I have even been to. No wonder wealthy patients go to Singapore! What is the justification of the expensive price, when there is no quality service? Very disrespectful of other people's time!

This is my second time to Pondok Indah hospital. i wanted to give it a second chance after the terrible service in the fever clinic earlier this year. Rest assure, I will not be returning after my husband CT scan is done.

5 Damba Permatasakti - 2 months ago

I had a surgery and stayed for 2 nights in the VIP room. I had such a lovely experience. Excellent hospitality, starting from doctors, nurses, and all staffs. RSPI has the best food options for patients (indonesian, asian, western, or japanese) and all foods are tasty. room is cleaned twice a day. sofa bed available. highly recommended.

3 Meidina Aqmarina - a month ago

Sorry that I had to drop 3-star review here. I was expecting satisfactory service due to its brand image. But the staffs were not helpful, especially if it’s your first time. I came on the weekend and no one was guiding me with clarity of the process. 3hours only for administration stuffs…. Totally disappointed.

5 Yanti Ichsani - 2 months ago

Thank You dr. Arry Rojani, SpU (K) and team for giving excellence operation services... Pediatric Anesthesiologist provided painless and less traumatic pre and post operative care for my son, very impressive