1
Anita Erwanto -
6 months ago
(Translated by Google) Unfriendly, slow, bad bad customer service!!
very disappointed! When I arrived, I asked: CAN I see the brochure to CHOOSE THE TYPE of treatment first?, then I was given the brochure and JUST SAY: but there is no price, Ms. I said: yes it's okay.
Then I waited for half an hour, after that I was called (and I wanted to be interrupted by someone who had already missed 4 queue numbers) and asked the male employee: ANYONE CAN HELP?
I said: I want a facial for redness, mas!
male employee: you have to consult a doctor first, madam
me: oh that's right, it's okay with a normal facial, mas.
then he said: ALREADY CANNOT, sis, THERE IS NO THERAPY.
why didn't you tell me when I asked for the brochure at the beginning if it didn't work??? You already know, if you want treatment, I have to wait half an hour, just to wait for an answer, ALREADY CANNOT? very disappointing!!! Can't it be communicated to the security at the door, what can't be done?? people really have to wait for something that can't be done??? I'm really disappointed, you know, even though I've been a member for years (even though I rarely get treatment).
(Original)
Unfriendly, slow, bad bad customer service!!
sangat kecewa! saya waktu datang sudah menanyakan: BOLEH lihat brosur untuk PILIH TIPE perawatannya dulu?, kemudian di kasih brosurnya dan HANYA BILANG: tapi ga ada harganya mba. saya bilang: iya gapapa.
kemudian saya nunggu setengah jam, setelah itu di panggil (inipun mau diselak sama orang yang udah kelewat 4 nomor antrian) dan ditanya sama karyawan laki-laki: ADA YANG BISA DIBANTU?
saya bilang: saya mau facial untuk redness, mas!
karyawan laki: harus konsultasi sama dokter dulu mba
saya: oh gitu, yasudah yang facial biasa aja mas.
kemudian dia bilang: SUDAH GA BISA KAK, SUDAH TIDAK ADA TERAPISNYA.
kenapa sih ga bilang waktu saya minta brosur diawal kalo memang sudah gabisa??? kan sudah tahu, mau perawatan saya harus nunggu setengah jam, cuma buat nungguin jawaban SUDAH GA BISA? mengecewakan bangettt!!! emang gabisa di komunikasikan ke security yang di pintu, apa saja yang sudah tidak bisa dilakukan?? harus bangett org nungguin buat suatu hal yang ga bisa gitu??? kecewa sekali lho ini, padahal member bertahun2 (walaupun jarang2 treatment).