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Alfian Krisna Ramdhani -
8 months ago
Have stayed in other branch of favehotels, but Favehotel Kelapa Gading is the worst. Start from the check in staff (guy) that didn’t know the difference between double bed and twin bed, took so long to checked in. Stayed here for almost a week, always disturbed by the sound of the vacuum cleaner, stayed at my rooms in the morning until evening, around 11am - 3pm the vacuum cleaner sound is very loud, totally loud, no sorry from them. How can guest can take a rest when the sound is very loud. Room is ok. Not too narrow for a budget hotel. Bathroom is quite spacious. Amenities and toiletries quite good. Love their bamboo/ wood toothbrush. So far the rest is ok. Just complain about the SOUND OF THE VACUUM CLEANER that VERY DISTURBING. Price is ok, food is ok, not too many choices but taste is ok. Hot water is available at the hallway in every level. Oh I almost forgot, their key card is suck, when going out and then comeback, my card always can not read by the sensor at the door, the sensor is just very weak. I HAVE TO UPDATE MY KEY CARD EVERY COMEBACK TO MY ROOM. The manager or whoever the staff who read this, please improve your service, for real.