Hotel Novotel Makassar Grand Shayla

5 Thomas Tanama - 4 months ago

The hotel room is typically standard like the other Novotel. It is clean, cozy, and just perfect to stay in for a business trip or holiday. The service is excellent from the front counter and I would have to give credit to Alicia who prepared an outstanding surprise for my girlfriend during her stay in this hotel. Fast response, helpful and creative type of person. This unexpected service has made me be wanting to stay in this hotel again for my next visit. Thank you for providing your excellent service and hope to be there again soon.

5 Yuana Leksana - 3 months ago

Thanks for replying my review. I changed it slightly to respond your reply.

Stayed there during 20-23 June and meeting at 2nd floor, hotel loc and room were nice. May be more complete convenience store on lobby will be better if we need anything.

Need to improve on staff service quality, on breakfast restaurant and FO. Looks like not so keen and quick to serve many customers on the same times. Spirit of service needed to improve much

1 Juwitha Hamid - 6 days ago

I booked on the phone the day before I check in for 2 Queens bed in one rooms for 4 people as we are one family, I and husband confirmed again and again before check in and paid for the room. As soon as we entry the room the only bed we got were 2 single bed which what so ever it does not fit us at all, the guy at the counter is soo dumb cant you see 4 people? How can 4 people fit with 2 single bed? And in the email confirmation we got it is said the room fit for 4 people. How could you cheat sooo much? They said because mistaken they heard twin bed not quenn? Is this a joke? On top of that for their mistake they want me to pay for extra bed for the room that they suggested wow? I hope you refund my $ or I am gonne come again in 3 days. Shame on you Novotel Makassar

5 Otto John Hasugian - 5 months ago

Stayed here for 3 days, had event at their ballroom.
Everything was perfect
Room was clean and neat, food was delicious and offered plenty of options.
Staffs were all attentive and friendly.
Worth every penny.
Very recommended Hotel.
Thank you Accor

5 Gede Pratama - a week ago

Great Hotel, great Facilities, excellent service

Always feel like home whenever visit Novotel Makassar

5 Anthony Dicky - 6 months ago

Has a very good hospitality, good room service and fast response, comfy bed, nice view too in the middle of the city, very good location, we can go anywhere with range, close to pelamonia hospital too, and close too Mall ratu indah, good food btw.

4 M S - 3 months ago

Good hotel, nice staff, restaurant need improvement.