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Manni VP -
3 months ago
When my wife booked this for us for our honeymoon I was very excited as from the photos this looked beautiful, however within 5 minutes we knew we’d made a big mistake.
When we arrived at the resort there were 4-5 stray dogs at the front of the hotel, which was quite intimidating as they all barked extremely loudly, this did not stop through the nights, from 10pm until the early hours of the morning. This resulted in absolutely no sleep through the noise of the dogs, when this was flagged to the staff they said they would try and resolve this situation but never came back to us, this wasn’t the only reason we couldn’t sleep.
Secondly the room was extremely humid and it was impossible for us to sleep in, we asked the staff to assist us with the air conditioning remote they did it for us but never showed us how to use it ourselves which we asked them too on several occasions and the instructions they gave were wrong.
Also the last reason why we couldn’t sleep is you could hear it extremely loudly when it rained at night, completely understand it is no one’s fault of the weather but the way the room is designed you can hear everything that happens on the outside even footsteps to your door.
Now the cleanliness of the room was the worst I’ve ever seen, the main bedroom was okay however the bathroom had mould on the toilet and in the bathtub, it made it impossible to shower and when you got the courage to step into the dirty tub the shower pressure felt like very mild rain, the pool we had at the Villa was unclean and the water was dirty, had no desire to use this.
The lighting in the room caused us a big issue as it was impossible to see anything in the room when packed and when getting ready it was extremely difficult. And when it comes to lighting the way the room works is you have to leave the front light on through the night if you want electricity to work in the sockets, me and my wife don’t like any lights on when we sleep so on night one we switched the lights off and then realised in the morning phones we left on charge over night didn’t charge as electricity wouldn’t work without the light being on.
The final thing was there is no kitchen anymore, nothing on their websites states they don’t serve food and when we got there we found out we cannot have breakfast unless it’s boiled rice, no lunch or dinner which was stated on their website.
This was a horrible experience for us which made it hard to appreciate the beautiful country Bali is, the staff as nice as they were did not really help us. We checked out of this place a few days earlier as we really couldn’t stomach it anymore.
