Alaya Resort Ubud

5 Tzara Skalnik - 2 months ago

Our stay here was phenomenal. We told them it was our honeymoon and they upgraded our room, had rose petals waiting for us both in the bath and on the bed when we checked into our room. Our balcony had a stunning sunrise view. The room was super clean and comfortable and the staff were so kind. The food at this resort was delicious, the best we had in Bali. We loved the complimentary breakfast. The pizza on the room service menu was also super yummy. The spa is gorgeous and all of the flowers were so luxurious in the treatments. They also offered body scrub/tea making classes which were super fun. My favourite part was the infinity pool overlooking the rice field. Thank you for making our honeymoon so incredible!

5 Badrol Hisham - 2 weeks ago

The location is awesome, plenty of things to do and visit just outside the hotel lobby. The staff is friendly and willing to help. The breakfast is basic but more than enough to fuel you for the rest of the day. If you can get past the weird configuration of the bathroom, I highly recommended it.

5 Sir Simpel - 5 months ago

As always, every hotel that i stay in Bali has great hospitality. This hotel, especially, gives more extra mile, although during a very busy and high season period, all the staff still serve every guest with great manner and superb politeness. From reception, room boy, cleaning service until vallet staff.
I asked a lot of their assistance many times, from asking for matches for lighting up a birthday cake from a cleaning lady who was busy cleaning room to room at that time (but still she got us the matches) until asking for a coconut from a staff who was trimming a coconut tree near the pool (he gave us two young and fresh coconut that he cut from the tree)
The location of the hotel is also great as it is in the centre of Ubud main busy area. When you stay here, you can walk around the hotel area to get your dining as there are lots of top restaurant around the hotel within walking distance. Avoid driving when you go to Bali around this time (holiday season)
The facility of this hotel is at perfect condition, clean swimming pool and complete gym equipment.
The price is affordable too.
Recommended hotel of you stay in Ubud area.

4 Haidi Mikhail - 3 months ago

Well we requested a taxi to pick us from a villa as we were having lot of luggage, though the price was expensive we agreed then communication stopped with the hotel. Tried to call them for 2 hours to get the taxi information and when they finally picked up they informed us that they don't have taxis until noon and it was already too late as we had already checked out from our villa with our luggage waiting in the street!!
Otherwise the stay was nice, the staff were friendly the room was comfortable, my only comment on the room is that the whole floor was porcelain including bathroom area which was quite risky to slip
Location is super central and their spa is magnificent!

5 Laura Maria Morelli Leite - 2 months ago

Was introduced to this hotel by a Friend back in 2019 and I loved everything single thing, we are finally back after the pandemic and everything still good if not better.

The breakfast is now at the front, the back venue has been renovated and is looking amazing, the service still impressive staff always friendly and ready to help, the accommodations so comfy, Ohhh the spa, just the best massage!

Was so happy to be back and I Couldn’t recommend more!

5 Nick Martland - 3 months ago

We had a great two week stay. Fantastic friendly service from all the staff, very clean spacious rooms with good amenities. This place could be a five star but falls short due to a few simple things.

For a 4/5 star hotel, the TV could be updated to maybe include Netflix or some tv channels that are international and not local.

Lovely pool area but with perhaps not enough sun loungers

Gym was good, but favoured weights to men then to women. Lowest dumbbell being 8kg

Staff are super friendly but when dealing with a specific food request. It seems that multiple people get involved and more often than not the request isn’t dealt with or comes back wrong.

Overall it really was amazing. We would come back for sure! We would recommend it to everyone. Perfect location

SPA was exceptional

5 Umaya Fernando - a week ago

This is about the service provided by the Reservation Team! A big shout out for the team????
I planned a trip to Bali but unfortunately I couldn’t get there due to visa issue.as soon as I got to know about it I texted the hotel and the team was very efficient and they were helping me to get the visa from few agents but that attempt also didn’t work out????
But the reservation team didn’t give up to bring us they were so supportive and since it’s a visa issue both parties were unable to do anything and the hotel understood our issue and helped us ????I ’m waiting to come back this beautiful resort once they open back visa .
Thank u for the grate service????