Mercure Resort Sanur

4 Hadyn Honicke - 2 months ago

Staff very friendly had a mix up with bedding but sorted out quickly and no problem. Breakfast not the best but not too bad value for money especially after such a long wait to fully reopen staff have done a great job. Restaurant meal was not up to standard for its price. They booked our travel to Lembongan without a problem even though it’s not something they offer. All round a good hotel

3 Lucinda Giblin - 6 days ago

A butterfly in the making… it’s clear this hotel, like so many, has been hit hard by covid. Rooms are a bit tired, facilities a bit worn and sales pitches inaccurate. (ie currently no playground, nor kids club, nor poolside bar with alcoholic beverages… aspects that sold it to me online) It does have a certain charm and the gardens are very pretty and tropical. The banquet dinners and dances at night were lovely, although cocktails would have made them even lovelier. There’s lots of construction work going on just outside the hotel so it was a bit noisy during the day and pool aerobics Wham music not exactly relaxing.
Our executive king suite was most disappointing on arrival, as was the furthest from the pools and restaurant, faced a construction wall and the ‘balcony’ barely fit 2 chairs. However, the staff were very accommodating in my request for a better view and room. We ended up in a deluxe room overlooking the kid-friendly pool with a big balcony. It was cheaper than the executive and included breakfast!
Overall, it was a very pleasant stay that was slightly marred by the inaccuracies of the web-booking ad, (I’m not sure how a hotel can claim to be ‘out of stock’ of alcohol) but quite good value, friendly staff, and a rather ‘old-school’ Bali vibe in its ambience and decor. I’d recommend it to families with small children but perhaps not romance-seekers nor those seeking a glamorous, modern 5-star experience.

5 Chinta Imbran - a month ago

Was really nice resort. Looks old but the room and facilities are well maintained.
Best part is the beach access and cafes so you do not have to leave hotel to have great meals, beers and gelato. Food in the pic is from genius cafe.

4 Neil Robinson - a month ago

Our time at Mercure sanure was very good. The hotel is coming back up to speed after to he covid period. The staff were very friendly and welcoming. The buffet breakfast was good. Both the pools and the gardens are in good condition. I would recommend this hotel.

5 Paul - 5 months ago

We had a short stay here, the staff was very friendly and helpful. Our original flight to Bali got delayed by a few days and the hotel adjusted our booking without any problems, much appreciated!

The resort itself is very quiet and super close to the beach and in short walking-distance to many restaurants and stores.

3 Jane Warrillow-Williams - a month ago

This Hotel needs an infusion of cash,its location is so great but dated rooms and general upkeep lets it down. Sadly this may be a result of covid.
Staff are ever helpful but the general menu is very ordinary especially for vegetarians. I am sure this Accor property will recover.

5 Henriette Snijders - a month ago

Excellent staff! Very, very friendly. Breakfast super. Nice room (277) and great beachhouse for the last days.
Loved it! BBQ and buffet option for some evening’s with dancers. Always enough space at both pools and the private beach. There is also a towel service.
Dian from the reception booked a nice tour to Lembongan Island for us. Whish you all the best!