1
Jordan -
2 months ago
My partner reserved a table at Genius for my birthday due to how pretty it looked and the good reviews it has. We were sat outside on the beach and the service started well, we ordered a starter (3 dips with nachos) which was really nice with a mojito and an apple and mango cider.
We decided to move tables as where we were sat wasn’t really ideal for eating a proper meal as it was more of a lounge seating arrangement. We opted to sit at a table which staff showed us to and accommodated.
This is where the evening just went downhill, and we felt forgotten about, we had menus given to us and we sat with the menus for about 30 minutes before I flagged down a member of staff asking to order mains. We both ordered the Thai Red Curry, which was full of flavour and full of spice (a bit too much for me, however this is a traditional dish so I have no complaints here).
During our meal, no member of staff even bothered to ask us whether our food was okay, or if we wanted any further drinks, there was a particular member of staff who was initially serving us over by the beach who seemed more interested in an American couple than any other customers, ourselves included.
When we had our mains eventually cleared away when I had to flag down another member of staff to get the bill, we felt we couldn’t order a dessert due to how poor the service had been.
Once we were paying for our food, the waitress didn’t even ask if we had a nice experience, or if we had a nice meal, just zero interest in how we had been treated, if we were asked, I would’ve been honest with her.
Overall, the food here is really good and I have zero complaints with it, the service was absolutely appalling, the worst levels of service we had experienced since being in Bali. Maybe we were just unlucky with the staff on shift here, or if it’s a one off, however, we personally won’t be recommended Genius as a place to dine.
