Clandy's Grosir Teuku Umar

1 Nenty S - 2 years ago

THE WORST CUSTOMER SERVICE EVER.

My friend and I went to buy baby supplies for an event which means we bought a lot of things. We asked if we can borrow the cart for us to bring our supplies to the car but the cashier (female) told us firmly that it's not possible, even when we tried to negotiate, she sharply said that it's not possible in any way. Then my friend asked how are we supposed to carry all of the supplies by ourself. Only then that she said the other staff will help us to carry them (why don't tell us from the beginning???) I understand that it was close to closing time but as I was settling the payment, a new customer came in and get what she needed.

On the way home we realized we didn't get the receipt as when the payment was done, she just handed my card and the receipt from the EDC machine. We went back to get the receipt and found the door was 5cm opened. I knocked on the door and the same cashier didn't flinch even though I knew she heard me calling her (the door was made out of metal and it was so noisy). She couldn't even turned herself around to say that they're closed and they can't handle another customer (which was not what I was going to ask). I had to force opened the door and said that I just needed my receipt. Then she turned around and said that she was calling me before to hand the receipt. When? When she handed me my card back? When we were loading the supplies to the car? Or after?

I don't know about any other branch, but this particular shop must be avoided. We will never go back here.

Management definitely need to train the staff better.

4 gajet mania - 5 years ago

Mostly stuffs for pre and post maternity and babies, quite complete, cheap.

3 Arumilah Ayuning Wardani - 4 years ago

The store is good.But no one pick up my phone.

2 Inten Dwi Damayanti - 5 months ago

(Translated by Google) Today I was shopping at Clandys teuku umar, initially bought 2 children's clothes, then offered to join the buy 3 bonus promo 1. When I scanned the price, there was a slight problem because there was one item that had not been entered in the data on the computer, so the cashier went back and forth asking for help partners to make transactions.
I continued to gift the clothes that I bought, at first one of the employees handled my items to be wrapped, but either he was busy or couldn't wrap the gifts, in the end he asked a friend to help replace the gift wrap.
And.... The second employee after going back and forth, krasak cracks the gift wrapping ALSO CAN'T WRAP THE GIFT, who ends up calling his friend (again).
So a total of 3 employees who handle it for GIFT WRAPING ONLY, even though they only wrap 2 sets of children's clothes in one gift wrap. I've been waiting for 15 minutes, my child is already crying and screaming because it's slow
SUGGESTION: Hold training for gift wrapping to all employees so that they don't pass each other, and must be nimble, don't hesitate.
And provide gift wrap that has been folded to make it more practical, so you just need to put things in, it doesn't take much time, thank you

(Original)
Hari ini sy belanja di Clandys teuku umar, awalnya beli 2 baju anak, kemudian ditawarkan utk ikut promo beli 3 bonus 1. Pas scan harga, ad sedikit masalah krn ad salah satu item yg blm masuk data di komputer, jd kasir bolak balik mnta bantuan rekan nya agar bisa transaksi.
Lanjut sy bungkus kado baju yg telah sy beli, awalnya salah satu pegawai handle barang sy utk dibungkus, tp entah dia sibuk atau tidak bisa bungkus kado, akhrnya dia mnta tolong temanny utk menggantikan bungkus kado.
Dan.... Pegawai kedua setalah bolak balik, krasak krusuk bungkus kadonya JUGA TIDAK BISA BUNGKUS KADO, yg ujung2ny panggil teman nya ( lagi).
Jadi total 3 pegawai yg handle utk BUNGKUS KADO SAJA, padahal cuma bngkus 2 set baju anak di satu bungkus kado. 15 menit kurleb sy nunggu kali, anak sy smpe udah nangis teriak2 saking lelet nya
SARAN : Adakan pelatihan utk bungkus kado ke semua pegawai biar ga saling oper, dan harus cekatan, jgn yg ragu2.
Dan sediakan bungkus kado yg sdh dilipat agar lebih praktis, jd barang tinggal dimasukkan, tidak makan waktu banyak, tmkasi

1 yogi khrisna - 2 weeks ago

(Translated by Google) shopping for almost 1 million, it's okay to take the trolley out. Strange

(Original)
belanja hampir 1 juta, bawa troli keluar aja gaboleh. Aneh

5 Mank Su - a month ago

(Translated by Google) The price is friendly, one stop shopping, almost all household needs are here

(Original)
Harganya bersahabat, one stop shopping hampir semua keperluan rumah tangga ada disini

1 tri herwanto - 2 years ago

(Translated by Google) The price does not match the promo. I have used virtual but the price is still normal. The employee asked if the computer had not set the promo price, even though the promo was over for 2 days. I'm complaining, there's no phone number that can be contacted. ️

(Original)
Hrga tdk sesuai promo. Sdh pakai virtual tp hrg ttp aj normal. Pegawai d tanya kta ny computer blm d set hrga promo,pdahal promo lg 2 hri habis. Mw complain no tlp gk da yg bs d hub in. ????????????????????????????????????????????????????????????????