Embassy of the United States of America

5 Seen Love - 4 months ago

I made an appointment online (it's required). Everything went very smoothly and everyone was very nice. There are no electronic devices allowed inside the building. This includes phones and watches. You are advised to not bring a laptop or tablet because the storage containers are small. Be sure to bring a book to read while you are there. It beats staring at the floor and walls while you wait. This is the third time I have been there and each time went well.

5 Bunga Putri - a month ago

I went here once with my Senior co-worker to have a meeting with US embassy's public affairs officer. The place is very much comfortable and they have a rule for visitor not to bring electronic devices inside.

5 Steven Ramsey - a year ago

Easy to deal with. Employees speak excellent English. Always prepare everything in advance to make visits productive. Useful for passports and Visas and birth of children. Waiting time for appointments and walk-ins is usually less than 10 minutes

5 Steve Welly - 3 months ago

The security guard is very friendly and helpfull , toilet is very clean , good environment building

5 Filbert B - 4 months ago

clean and efficient! unlike any other indonesian government buildings ????????

5 Jeffrey Spanogle - a year ago

This is a typical American embassy for national and foreign services. However for me, the difference is that they are patient, helpful, and responsive and they provide a number of additional ‘small things’ that go a long way. The people who work here have all been courteous when dealing with us and accommodating given that we are usually trying to manage several children as well. Emails are normally checked once per day and replied within 1 day. If an American is enrolled in the STEP program, they provide helpful or critical updates about situations in Jakarta or Indonesia. The embassy has also gone through a number of renovations with a whole new building; these updates make it easier and provide a more pleasant/beautiful experience. The older building was dated and quite small (it’s now a redone bathroom building on the way to the main building).

Issue for some people revolve around security. Sure, there might be some issues here but they need to keep things safe. You can’t bring electronics inside and they won’t let you bring and store larger devices like iPads at the security entrance. You can’t park here (or nearby for that matter) so you either need to take public transit, a taxi/grab/driver, or park and do some walking. During the pandemic, this has to be the most frustrating part of visiting for us, but there’s not much that the embassy can change to accommodate the situation.

5 Hof - a year ago

Extremely helpful on a short notice and able to work with us to make sure our emergency passport was completed. We actually were able to get ahold of them via phone and email and they streamlined the process and allowed items to be blank if they weren't needed. This was a breathe of fresh air because the US Consular in Bali was completely useless for about 8 of the 10 days we had available, where we then called these guys and they made it happen in 2 days. Found a flight same day, drove to the airport and processed the emergency passport in under 2 hours. We are very thankful for the competence of this Embassy.