Mercure Kuta Bali

5 Angus Grant - 2 months ago

This place is amazing!! Staff are super friendly, and really made an effort to treat us like friends and family. They were always making an effort to make our stay luxurious and pleasant. Breakfast was great and changed every day. Rooms were made up each day. Location is the best, and the view from the pool was simply incredible

3 Wahyu Hagono - a month ago

Located in front of Kuta Beach. Old building. Manage by accor group. Room is okay, comfy and clean. Service is fine, yet more improvement would be nice as what make a hotel stands up from others is the services that beyond customer expectation. Food is need huge improvement both in taste and the variety. Price, middle up, not really a competitive price.

3 Dee Lee - a month ago

Great and very strategic location, right in front of Kuta Beach and walking distance from Beachwalk mall.
Relaxing rooftop pool with awesome Sunset view.
Decent breakfast.
Some of the room/hotel facilities are out of service or broken and cleanliness can really be improved for a 4-star hotel.
Staff is friendly.
Overall, a lukewarm experience.

3 Bry Carnell - 3 months ago

Great little hotel. As it is just after Covid reopening it has minimal staff etc but that's all understandable as it will take time. I've been here one week and my room has not been serviced, would be good if they just dropped of bottled water and emptied rubbish, even if every second day.

2 Anthony Dephillips - a month ago

Many of the staff are trainees.
They are willing but in many cases speak only a little English.
The service in the bar in the lobby is ridiculous. If they need something they have to call the 4th floor to have it delivered, including the bill.
The morning buffet is okay for the price. Good coffee. Smoking areas available.
The hotel had a cheap smelling disinfectant in many areas.
I didn't really like the Kuta beach area. I just never felt very comfortable in the hotel. I wouldn't go there again.

3 henk van winsum - 5 months ago

Hotel was open again for just one month after Covid lockdown but service and cleanlyness was not upto AccordHotel standards. The staircases were super dirty and our socalled refurbished room was in need of some paint.
There was mould in the bathroom and around the mirror.
Indonesian breakfast was OK but Western was not so good. (Toaster did not work).
Employees were very friendly but service was not good. Because of a wedding the poolarea had no more sunbeds and chairs from 14:00h and was closed for guests from 17:00h.
Not worth the money. There are better and nicer hotels in the area for less money.

5 Sooriamurthy K (Harvey) - 5 months ago

Staff were friendly, but need prompting to clean up the room, they disturb you in the morning while you are napping then forget to clean the room after you leave for touring bali, restaurant had some renovation going on, the food selection for breakfast was not really enticing, I've had better breakfasts in bali. Service and food standards need to be improved, otherwise the amenities, pool was beautiful. Will I come back again, maybe ????.