3
Cecilia Yeni -
8 months ago
Only for #spa #massage
- because of getting trapped in rain, we re late but staff didn't call u0026 assumed that its cancelled
- we re just allowed to book for 60 min massage because they have customer on 1.5h later. I booked u0026 paid through txxxx for 120min, so its unacceptable. Even if i dont pay yet, its annoying, how could u just assume that the cust will take short time massage. U should check when they call
- receptionist is friendly to help finding solutions, but spa management is still not great yet
- therapist came 15 min after one spa staff delivered us to the massage room (30 min for waiting solutions, journey from lobby to spa, and waiting for spa preparation)
-therapist is friendly, the massage is ok, unfortunately cant reach the level for making me relax n fell asleep deeply
- the massage is only 90 min ( we paid for 120 min). I could understand if many spa assume that 15 min for shower time. But u also cut 15 min more? I think its because they have next cust soon (they asked them to come one hour late to solve our issue).
-how could receptionist ask the spa staff if our massage time would be cut because we re late 15 min ( n its not only 15 min cut, but asking if its 30 min cut)? Even they didnt do it. Such funny to remember it.
Cheers, review 2021 for spa