2
Farid Jamal -
a week ago
We went here with very high hopes. Especially after reading the reviews. One very brilliant thing here is that they take reservations via WhatsApp. I wish more restaurants would do that here in Bali. It would make life easier for so many I am sure.
The appetizers were quick and quite good, the old fashioned that I ordered was awful, then everything fell apart.
My wife main dish came quick, but mine took another 10-12 mins, and being who we are, she waited hoping it would come any minute. The staff were looking at us and asking each other where my dish was, but nobody came to provide an update or ask if they could take my wife’s dish and keep it warm while the kitchen got their act together.
When my dish finally arrived it looked really good, the sauce tasted great the potatoes were slightly under cooked but the beef medallion was the inedible. The steak knife could not cut through the strings in the meat, it was not chewable. But not once did a server, and there were three only 5 feet from us, came by to ask how everything was. If a dish has been delayed and you can see the struggle someone is having, it seems like a great cue to come over and check how everything is. Even without those cues, it should be a practice.
Anyway, seeing that I could not eat what I had ordered and my wife’s pasta was cold, there was no point sticking around. We asked for the check, and that is when I told the server about my dish, he did offer and took it off the bill, but unfortunately the damage for the restaurant was done.
We obviously won’t be going back and I hope it was an off night for them or at the least they fix the issues In the kitchen and maybe offer better bar tender and server training.