Atria Hotel Gading Serpong

4 elmo rinaldi - 2 months ago

Great location besides Summarecon Mall Serpong. The room, food, and service is just OK. However, the lobby is under the construction so The way to the lift is far away. Please finsih the renovation faster.

4 Kathelin Teoriman - 5 months ago

So sorry i cannot give 5 stars.???? 1st time here cause we try few hotel at serpong area and we believe atria name is ok. They say its 1 week after renovation. We order suite room and bring our parents for staycation. But at the time we here, the water in our room not so clean. Also the tv channel is not working. The hotel offer us to change room, give free dinner and late checkout for the incovenience. We bring our infant and child but its troublesome. We back to hotel after lunch time but the access card cannot be used and its troublesome we have to come back and forth to receptionist to tell this. The chef at the ommelete station not nice. I order 1 omellete and he didnt confirm my order even no one order at that time too. When he put the food its kind a mess. By the time we met at lobby he greet me but i already feel not ok by the situation before. The bed is nice. Please improve ya. Its not just about the money but the trust. I feel not so good for my parents to bring them here even they said its ok.????

1 Vindy Tantyo - 2 months ago

The most unprofessional hotel I’ve ever experienced to spend with. At 06.30 we checked out our room, and before we left the hotel the staff already confirmed that everything in our room was ok, so we left the hotel. Later at 12.00 we got a call from hotel that they need to charge us Rp 1.500.000 because they said we got our bed stained (2 spots). I was like wth ????????u200d♀️. It’s clear that the staff said everything was ok later that morning and we allowed to leave the hotel. If you were sure that stained linen or bed was ours, so just showed us before we left the hotel not by sending us a picture after 6 hours later. I’m not gonna pay anything right especially when we are sure we didnt make the stains, it’s just purely unprofessional.

5 Karen Gemayel - 2 months ago

One night stay in suite. Very clean, all amenities provided. Good diverse breakfast. Delicious meal. Very friendly staff.

5 Antoni Antoni - 6 months ago

Nice attention and service from the hotel.
Thanks for pak Edi on the understanding and gratefully I can keep on staying and getting comfortable.
The hotel able to accomodate the acceptable request from customer to match the dynamic needs of professional workers and ordinary guests.
Communicate the requirements and discuss for win-win solution with the hotel management.

5 Sitina Poerwandani - 9 months ago

Stayed here for only a night, but the experience was great.
We had to move room 3 times, due to water leaking problem from the heavy heavy rain that afternoon. But all staff members were very accommodating, helped us to take a look at other available rooms, until we were settled in R215. Super loved the terrace.
Breakfast buffet had nothing too special, I must say, but still good overall.

1 Matthew Puguh Suhadi - 2 months ago

Worst housekeeping i have ever encountered, empty pizza box left untouched on the floor, dust smell on the hallway and room, missing one towel refill

Will not go back for sure