Java Paragon Hotel & Residences

1 Sin Sin - 4 months ago

Had to move hotel. Pillow sheets had stains. Asked to change but the housekeeping seems to be confused on how to do so. Stacked the dirty sheets on top of the new sheets. Slept on it and couldn't stop coughing as it was dusty. Hot water doesn't work. Walls were dirty. Staffs at the front desk were not friendly at all.

4 Stefanus Winardi - 2 months ago

This hotel is one of the classic hotel in surabaya , the location is strategic in the middle of main street near Ciputra Mall. The room is still in good condition , the breakfast is fair ,still can enjoy breakfast here. The pool is quite old but still in good condition. The price is reasonable at 450K - 550K per night.

3 Col E - a month ago

Paragon means something of excellence. This place is a Paradox.
The lobby area is good, but that is about it, my floor had a stripey threadbare carpet that looked about as old as the one I had in my first Navy Flat in 1977.
I visited Surabaya in 2020 and couldn't stay here because 'it was being renovated'. Maybe they ran out of money or just 'forgot' to do the 16th Floor?
The room was small, walls were dirty, shower tap was leaking, toilet flushed poorly, air con was so noisy I had to turn it off, the window is about as big as a postage stamp, the desk chair felt like it was about to collapse, there were no hand towels or face cloths and the sink had a big crack in it that had been painted over.
I think 3 star is being generous but I guess it's a bit better than a cardboard box. Would I stay again, probably not.

3 Mira Ichi Pratiwi - 3 months ago

I stayed here only for 1 night. I checked in around 11 PM, and there was only 1 reception standby. He was quite polute to me, check in process was so so, I was asking for the king size bed, but i still got twin bed which is he mentioned me already that I got the Deluxe king size bed. The reception was quite polite but no smile, no greeting at all. Even say thank you, he didn't say it to the guest.

Room was good, clean, spacious. Every equipment works wel.

Breakfast was so so. Alot of food variety breakfast, buffee, taste mostly salty, the cook for egg station, mie ayam, etc was only 1 person which was make very messy due to alot of guests on that time. They were not also refill some of the food stall. The servers in the restaurant was not quite helpfull, was not so initiative, and they have less of manner to serve the guest.

So far i cant say the check out process because i wrote this while I am in breakfast.

Hope that they can make their service better, better attitude, manner, initiative, smile. That's actually the basic of hospitality knowledge thank you.

4 Michael Wirawan - a month ago

Overall nice but the style of the hotel and the room are old-fashioned

2 Irene Bergosa - 8 months ago

Despite good strategic location they had - they have very awful hospitality.

Until 3PM, the room not ready with an excuse of the previous customer do late checkout (even still waiting till now). I mean (?) Very disappointed in here for their service. Not recommended.

3 Adillah Saputra - a year ago

For a four stars hotel, I would say there are many things need to be fix. I stayed for 2 nights, yet I had so many complaint. First, they seem do not change the inner sheet as I found many spot as well a crayon doodle inside, although they said it was a spot from the product. But still I or we need a fresh white new clean sheet. Second, the water pressure from the seat toilet was too strong, clearly it would hurt to wash with that pressure. Third was the refridge that doesnt work. Fourth was the space of the room. I stayed on superior room and it was too small compared to the bathroom. I cannot imagine if I stayed at deluxe or other low room what would it be. Lastly was the bed softness does not bring me any comfort. I felt the bed does not bouncy, but it is rather stiff which it does not bring me to a deep sleep. Overall, all of that complaint were handled professionally by giving a best solution, not an excuse which needs to be praise for the staff there.