Hotel Santika Jemursari Surabaya

2 Anggraeni Navytasari - 3 months ago

I would like to give 5 stars but there was some points that need to be improved:
1. Once i entered the room, there was water leaked on the bathroom floor (near closet area)
2. There was spider web on the edge of the room
3. I really disappointed with the receptionist work ethic. So, my family send me dinner as a surprise present and left message to the receptionist and inform us if the package arrived. The package actually arrived at 19.30pm but we have no call to inform about our package arrival until we contacted the desk on 21.00pm asking if they are received our package and the receptionist still have any courage to make unbelievable reason about why they did not contact us.

Although the ambience is nice and the food is delicious, there's really a shame about the work ethic of the hotel workers.

4 John Towning - 3 months ago

Nice hotel for the price. It is well located in Surabaya for what we needed to do. The bed was comfy and overall the room was good. Staff was helpful and friendly. Would visit again.

5 Suwardi Setiawan - 2 months ago

Nice located hotel with good service. Breakfast is delightful, plenty of choices and mostly delicious. It is perfect for starting your business day in Surabaya.

5 Indri Mirsaputra - a month ago

Hotel Santika Jemursari is very clean and cozy. The service is outstanding as always.

5 Hindra Sulaksono - 8 months ago

The room was good. Comfortable. Breakfast was not bad. What made me weird that the FB staff will get the food for you. You just gave sign what kind of food you want and how much you would get. Probably this is COVID -19 procedure to avoid transmission. The location is strategic. You can find any fast food and other local restaurants near you.

4 Bagus Wickradytha - 8 months ago

If you on business trip or family trip this hotel can be used as recommendation. Great hospitality within in this pandemic. Great breakfast and how they serve with the healthy protocol.

4 Debora Winata - 11 months ago

Well-maintain corridor decor. Few things which you should done better is the bathroom light and breakfast choice, leak bathroom (on my parents room). Leaking is rare to find but give a huge damage to the room, but I thank the staff for being so helpful during move room. All the best for Santika!