2 Tomi Satryatomo - 4 months ago
I used to eat and enjoy coffee in Tanamera franchised outlets. The coffee is usually good, as well as the food, worth the quite expensive price. However, in this particular outlet, the experience was not quite satisfying. They took more than 30 minutes to serve Caesar Salad, with the excuse of not having enough staff, while I could see that the place is quite empty.
When it was finally served, the Caesar Salad was not like I expected. Only a few lettuces, small shredded dried meat cubes, shredded chicken meat, dried cheese and a sweet topping. Nowhere near the Caesar Salad as we know. I've been enjoying Caesar Salad in many places, but I never saw such a simple salad called Caesar Salad like this.
I raised these issues to the waiter and was responded with apologies.
I could say the food and the service quality of this particular outlet of Tanamera should be much upgraded if it still want to carry the brand name 'Tanamera' which is associated with high quality cafe with premium price.
In this outlet, the price was indeed premium, but the food and service quality was disappointing, hence it didn't deliver value for money. Beside that, the inside room was quite dusty, caused one of my friends to cough and sneeze due to his allergy to dust.
I don't think I want to come back and I don't recommend to come to this outlet unless they have upgraded their food and service quality as well as made their room cleaner with better air quality. Hope the management of this particular Tanamera outlet could take this as positive feedback and make improvement.