grandkemang Jakarta

1 Rahul Agarwal - 3 months ago

Rooms are poorly maintained. Noisy music from outside makes it impossible to sleep. Toilets are dirty and not well equipped. Liquid soap is provided but nowhere to place it in the shower. You have to put it on the floor and pick it up each time. No attention to detail.

2 william sandler - 3 weeks ago

Very loud band plays til 2AM so loud guest room windows shake, door knobs vibrate, image in mirror distorts “with the beat” making sleep or concentration, impossible. Rooms are large. No balconies. Windows don’t open. Controls for lights AC etc on 20 year old bedside consule antique but still work. Smell of room musty. Toilet requires multiple handle jiggles to turn off. Location excellent. Everything close-by. Hotel needs a renovation modernization until that’s done don’t overpay here! Our room around 400.000 (about USD$30) which is about right for the condition/quality of this older property. WiFi strength mixed depending on where in this large property.

3 Dody Barus - a month ago

Located on the heart of kemang, south jakarta, with many places to go around in walking distance.. It is a nice place when you've already there.. But the effort to be there is another different story.. You will face a common high traffic congestion..

Now about the property.
Usually it was a nice place to spend my weekend. Spacious and clean room, well decorated.. I only have one complaint about watter supply in bath room.. The shower was too weak in room 346. Other than that, I have nothing to complaint.

But.. It was last month.
This month, they ask a deposit @Rp. 300.000 per stay, which is not really convenient for me.

Im looking forward to find alternatives cos this "new policy".

5 Belinda xie - a month ago

Having an event here.
Coffèe break snacks are good.
Hotel surrounding very silent and cozy.
The access to this hotel are not recommended, cause the size of the road and so on.

4 guruprasad kukian - 2 months ago

Good place to stay. Very clean and tidy rooms and the breakfast options and also awesome. You can explore a lot of cafés and restaurants around as the hotel is located around a lot of them.

1 The Mawahiburahman - 2 months ago

Very poor service
I come to reception and met the lady who incharge, I asked local phone number, she just asked me back to check the number through google.. WHAT ? then i send email to Director of sales just give suggestion for FO staff to improve so they can feel "own and have soul" to serve as its represen the brand, but no respond as well. I hope team can improve the service and owner Bpk Kemal notice this small things, because impact for hotel itself

1 Ferry Farozdaq - a month ago

This hotel is very dissapointed in service.
Today i made booking for 5 night from tonight until 5 nights ahead. But somehow i made mistake for booking date. My voucher (via traveloka) stated start 11-16 august 2022 instead of 4-9 august 2022. I tried to explained to the receptionist that i've made wrong order and ask their help to contact traveloka to changed the date. I inform to him previously i had same case and could clear with hotel staff help (i show him evidence as well). But the receptionist just said he can not do that without any effort/willingness to help. He only gave a reason because my voucher is non refundable so i can make any change and i should keep on my schedule or should let my money gone ! It's very DISSAPPOINTED !
I stay this hotel in many times i visit jakarta but they treat their customer like this ??
I asked further do they have available room ? They said have, but just can not help as my proposal.
Sorry to say, this last time i made booking with this hotel because many other hotel will treat their customer better for sure !!