Mayapada Clinic

5 Julita Kan - 7 months ago

My experience with this clinic especially the doc who handled my case so far is the best experience. Dr. Christina Rinesti was very patient and attentive, she even monitor my progress to get well. So it's not just one time off consultation, but also after consultation I can contact her if I still have issues with my health progress. I think am very lucky to have met her during online consultation dealing with this Covid experience which was not easy for me. Thank you Dr. Christina! You are a hero! Am feeling much better because I know am at the good hand of yours!

2 fitradel kalit - 8 months ago

I took PCR on 4 Feb and they said will email me the result by next day possibly at 08 AM. but until today I wrote this review (and please take as my complaint as well), I didn't receive any email either WA to inform the result. Quite disapointed for the service.
I already email and WA and still waiting for the reply.

1 Angela Widjaja - a year ago

took urine test on saturday morning. On sunday I had not received the result. called Mayapada hospital lab, they said urine check was done at the clinic.... sent message to cs clinic on whatsapp, they said urine test takes 2-3 working days. sent message to central park clinic, they said the lab close on suday, and urine test takes H+1 so I should receive the result on monday morning. On monday morning I still had not received the result. sent message on whatsapp but no update. I visited the clinic and asked how long it take for urine test result to come out, they said 4 hours!. I asked about my test, they checked on the computer for few minutes then printed my result. they said they were busy on saturday. very very poor service and they lied just to cover up their mistake. very disappointing.

1 Raynald Pradanar - 3 years ago

Today is my first time visiting this clinic. Two days before my arrival, I made an appointment for 9:00, and they informed me that the schedule was still available.

Less than one hour before my schedule, I was informed that there were patients who had made an appointment at 8:30, and offered me to retreat to 10 o'clock, even though my condition had arrived in front of the clinic.

After confirming with the registration officer, it turned out that the person at the agreement at 8:30 had not arrived, and I was promised that until 8:30 the person had not arrived, then I would be handled first. And it turns out that person arrived at 8:30 more, and immediately handled. I was asked to wait, and was informed that the patient was just a minute.

After waiting for more than an hour, the patient was not finished yet, and there was no confirmation from the clinic staff. Finally I decided to cancel the appointment, and the registration department tried to contact the officer in charge of the room, and was told they would take around 30 minutes, which would mean around 10:30.

After waiting patiently for 2 hours, there was no result. Very disappointed with the service.

1 NH Handayani - a year ago

Did the antigen test at 2.45 pm today and they told me that they will send the result by 3.30 pm. I tried to remind them via whatsapp at 5 pm cos they haven’t sent me the result. They didn’t respond my whatsapp at all. I tried to call and send them text but no response. This is so frustrating as I need the result prior to my evening meeting!!! They’re so unreliable and can’t be reached. Not recommended service! The phone number provided didn’t work either. I had to take another test in different place, this is such a waste of money!!!

1 gartiria hutami - a year ago

Very bad service, especially for covid19 test, took longer time for the result to be sent, compare to other lab test. Better not consider this place for your covid19 test

4 adhon 16 - 3 months ago

Good