2 Anandayu Suri Ardini, S.S., M.A. - - 4 months ago
(Translated by Google) I actually expect a lot from JMC because of its pro and family friendly web and social media interface
As a medical center that sells counseling, therapy and psychological assessment services for CHILDREN, I think this place has no soul
Sorry for saying this
I mean, the place is comfortable and very nice, clean and sweet, looks kids friendly, lots of play spots
But unfortunately the officers just like carrying out procedures
1. When I entered, there was no CS outside (it's okay)
2. I was waiting in the waiting room and there were some ladies and gentlemen who passed by and saw me and none of them took the initiative to ask questions, just say hello
3. I brought a child who was going for a psychological assessment, but none of the officers greeted or at least considered the child's presence in the front office (even though this is selling services for families, you know)
4. When he entered the psychologist's room, he did not introduce himself/name and did not ask my name as the child's parent, only the name of the child was asked. I even asked myself and introduced myself.
5. Get out of the practice room, okay, don't say hello anymore, Ms. psychologist. I'm just passing through in the lobby, just keep doing that, wkwkwk
6. All of the above I justify if it is very crowded. But when it's not too crowded there, so it feels like cricket cricket, you know
I'm not snobby or attention-hungry hahaha, but again as a place that offers services for children, this place feels cold and lifeless.
Try if CS occasionally greets a child who comes with 'What's his name? Which grade are you?'
Then the psychologist is the standard, get to know each other first, then outside the practice room, say hello to the patient
So the relationship between service providers and customers can be warmer and not just transactional
Moreover, the service price here is not cheap at all, comfortable feeling should be a priority
I compare with the same price, JIH hospital is much better
In fact, for a size whose service price is far below, the Sinduadi RSKB is much warmer, friendly, flexible and alive.
I hope it gets better, JMC
(Original)
Saya sebenarnya berharap banyak dari JMC karena tampilan web dan sosmed nya yang tampak pro dan family friendly
Sebagai medical center yang menjual layanan konseling, terapi dan asesmen psikologi utk ANAK, menurut saya tempat ini seperti nggak ada jiwa
Sori ya bilang gini ????
Maksud saya, tempatnya nyaman dan bagus sekali, bersih dan manis, tampilannya kids friendly, banyak spot main
Tapi sayang petugas2nya hanya seperti menjalankan prosedur
1. Saat saya masuk, tidak ada CS yang standby di luar (gapapa sih ini)
2. Saya menunggu di ruang tunggu dan ada beberapa mbak2 lewat dan melihat saya dan nggak satupun yang inisiatif menanyakan keperluan, menyapa saja tidak
3. Saya membawa anak yg akan asesmen psikologi, tapi tidak ada satupun petugas yg menyapa atau paling tidak menganggap keberadaan si anak di front office (padahal ini menjual layanan untuk keluarga lho)
4. Saat masuk ruang psikolog, beliau tidak memperkenalkan diri/nama dan tidak bertanya nama saya sbg ortu anak, hanya nama anak yg ditanya. Saya sampe tanya sendiri dan memperkenalkan diri sendiri.
5. Keluar dari ruang praktek, yaudah gak sapa2 lagi itu mbak psikolog. Papasan di loby ya terus aja gitu wkwkwk
6. Semua hal diatas saya wajarkan jika memang sedang sangat ramai. Tapi saat di sana tidak terlalu ramai, jadi rasanya krik krik krik gitu lho wkwkwk
Saya bukannya gila hormat atau haus perhatian hahaha, tapi sekali lagi sbg tempat yg menawarkan layanan utk anak, tempat ini terasa dingin dan nggak ada nyawa.
Coba kalo CS sesekali menyapa anak yg datang dengan ‘Namanya siapa? Kelas berapa?’
Lalu psikolog ya standarnya aja lah, kenalan dulu, trs di luar ruangan praktek ya menyapa si pasien lah
Jadi hubungan service provider dan customer itu bisa lebih hangat dan tidak sekedar transaksional
Apalagi harga layanan di sini tidak murah sama sekali, perasaan nyaman harusnya jadi prioritas
Saya bandingkan dengan harga yang selevel, rumah sakit JIH jauh lebih baik
Bahkan, untuk ukuran yang harga layanan jauh di bawah, RSKB Sinduadi jauh jauh jauh lebih hangat, ramah, luwes dan bernyawa
Semoga makin baik ya, JMC
