Louis Kienne Hotel Simpang Lima

2 Joris Sodenkamp - 3 months ago

This hotel was our worst experience in Indonesia. When we arrived everything looked perfect, spacious room and a beautiful pool on the roof terrace.

After spending a day in the city we found out that our room was full of cockroaches. Families were crawling up the walls and into our bags. They offered us to move to another room but we couldn't trust that another part of the hotel wasn't the same. We had to unpack everything to make sure that didn't any roaches with us.

We decided to move to another clean hotel and requested a full refund. They initially told us that this was not possible but we were persistent and got our money back.
We were really disappointed because the price of a room gives the impression that this hotel is more luxurious. Unfortunately this is not the case.

However, the front desk agent was really helpful with the refund and the hotel is well located in the city.

5 Amanda Putri - 5 months ago

You must try staying on this hotel, when you are traveling in Semarang. The room is neat and VERY SPACIOUS (which I love it!). The bathroom is very clean, even they're not that big (which is fine for me). The hotel is very close with Simpang Lima too. I heard the parking area isn't that good, so you can ask for the valet service, it's free when you're staying there. Overall, stayed in this hotel was a great experience for me!

4 Shelvy Arifin - 3 months ago

The room is relatively big but their window is small that make the room look smaller. The location is the best, a waling distance to the best culinary experience in Simpsng Lima. And you can have your morning jog right in the centre of the city.

The one thing that I don't like is the small parking space. Before I stayed there i have read from other guests about the small parking space. But never thought it was that narrow.

4 Rianda Rizza - a week ago

Perfect stay with a little annoying hiccups.
The room was excellent, the staffs are super friendly and helpful. No complain at all.

The only issue is their parking space which is worst than a corn field maze. If got a space to part on the higher level, then prepare about 30 to 45 minutes just to get out. It is so cramp, that maneuvering is almost impossible in one shot.

If you manage to get out of the parking lot without a scratch, I am sure you can pass TÜV driving license test easily. The crazy traffic outside of the hotel was nothing compared to their parking lot.

2 Rizal Iswara - 2 months ago

Located in thr heart of Semarang, it has a strategic location. Unfortunately they really need to improve their hotel’s hygiene. The room and bath room was not so neat as I expected on a 4 star hotel. And not to mention the breakfast menu, It was the worst breakfast experience I ever had - small area, hot as well as the taste of the food. Disapointment.

2 James M. - 2 months ago

the bathroom is small, there's no door for the shower. The hotel has very awful hygeine, some 3 stars hotel are better than this, the room is quite big but empty. There's uneven coloring on the wall. The staff is kind and was helpful. There was also bed stains on the bedsheet and pillows. The shower head has molds in it. It also has a quite bad smell in the bathroom. Overall this hotel just needs to improve their hygiene. It was dissappointing. Trash can was full of trash from previous guests. The chair is very rough and pointy. The tv screen was laggy, the fps dropped. Too much dust, I sneezed a lot. AC works fine, spacious enough yet crammed. Would not come here again until the hotel learns how to clean properly.

3 Andi R - 2 months ago

Im enjoying my stay for 2 days in semarang with this hotel, located at simpang lime. A very active place during weekend especially with their car free days.

As much as i enjoy staying here, i had terrible experience with some of the facilities such as hotel rooms that unable to open due to door malfunction, a dirty swimming pool and squeaking lift.

Gratefully theyre able to upgrade my room to bigger space for the room technical issue, the pool is public area with no regulation for people to wash before swim hence so many hair and dirts in the pool. on the other hand, the lift need serious maintenance it squeaking as hell.

Their service is exceptional yet id like them to do maintenance and evaluate their facilities