1 Dwianna Asnawati - 3 years ago
(Translated by Google) Little story.
I am including really shopping here until I have a member.
But recently I shop and make debit payments there. And ask to check my point if I can exchange it, I ask for an exchange.
At that time my points were less than 500, so I asked for just 250 pins and a 50bb count.
Well, when my point exchange process was old and waiting for the tip the cashier asked me to check my phone back and forth to see the incoming code.
But nothing.
Imagine maybe I was around 15 minutes after standing around shopping there.
And those ends can't.
Finally, I ask that it has been processed without exchange points, I pay in full according to my shopping, but debit payment.
My fix balance has been deducted / reduced by my purchases.
And the cashier's casualness is wrong with the BCA network and must pay in cash first.
I was clearly shocked.
But I have to pay cash again while my balance has been deducted.
Honestly I also work in one of the private companies and I often do payment transactions like that.
If indeed it is a mistake in the company or shop, they should be responsible for taking care of everything.
It's not even troubling customers or charging customers.
And clearly I'm not willing to pay cash again, obviously I'm paying 2 X because my balance has been deducted. Obviously if I want to refund, I have to be tired of taking care of it while it's not my fault.
And their officers asked for my phone number.
2 days later the official informed me that I should contact the bank card that I used during the debit.
And casually asking "so mother is not willing to help ????
Try if you are a customer what do you think ????
Obviously the comfort as a customer I didn't get at that time.
Nearly 1 hour I stood talking about it there.
And the fact is that until now my balance is still deducted and there is no refund.
Obviously the transaction I managed to dunk.
(Original)
Sedikit cerita.
Saya termasuk suka banget belanja disini sampe saya punya member suzuya.
Tapi baru2 ini saya belanja dan melakukan pembayaran debit disana. Dan minta cek poin saya jika sudah bisa ditukar saya minta tukar.
Saat itu poin saya kurang dari 500, jd saya minta tukar 250 pin saja sama hitungan 50rb.
Nah saat proses pebukaran poin saya itu diri lama dan nunggu ujung2nya si kasir minta saya priksa bolak-balik hp saya untuk melihat kode yang masuk.
Namun tidak ada.
Bayangin mungkin saya ada sekitar 15 menit berdiri setelah keliling belanja disana.
Dan ujung2 itu tidak bisa.
Akhirnya saya minta sudah di proses saja tanpa tukar poin saya bayar full sesuai belanja saya tp pembayaran debit.
Saldo saya fix sudah terpotong/ berkurang senilai belanjaan saya.
Dan santainya si kasir info ini ada kesalahan sama jaringan BCA jd harus bayar tunai dulu.
Saya jelas kaget.
Knp saya harus bayar tunai lagi sedangkan saldo saya sudah terpotong.
Jujur saya juga bekerja di salah satu perusahaan swasta dan untuk transaksi pembayaran seperti itu sering saya lakukan.
Jika memang itu kesalahan di perusahaan atau toko tersebut ya semestinya mereka lah yg bertanggung jwb mengurus semuanya .
Bukan malah menyusahakan pelanggan atau membebankan pelanggan.
Dan sata jelas tdk bersedia bayar tunai lagi jelas saya jd bayar 2 X krn saldo saya sudah terpotong.jelas kalau saya mau refund saya harus capek ngurus lagi sedangkan bukan kesalahan disaya.
Dan petugas mereka minta no tlp wa saya.
2 hari kemudian si petugas menginfokan harus saya yg menghubungi pihak bank kartu yg saya gunakan saat debit.
Dan santainya bertanya "jadi ibu tidak bersedia bantu????
Coba kalau kalian jd pelanggan bagaimana menurut kalian????
Jelas kenyamanan sebagai pelanggan tdk saya dapat saat itu.
Hampir 1 jam saya berdiri bahas itu saja disana.
Dan faktanya sampai saat ini saldo saya masih terpotong dan tdk ada refund.
Jelas transaksi aaya berhasil dunk.
