2
Bernd Heumann -
4 years ago
well. It was ok at the beginning. Really nice restaurant with solide food. Rooms ok for Medan in price and quality, but there are better options in Medan, too. Biggest problem with room was the strong smell. And my AC I paid extra for was not working well.
No need for bad review, but in the end they started fighting us. We wanted to check out in evening 10pm and asked them if it's ok to pay half price for this. They confirmed.
But when we wanted to check out at 8pm (early) they wanted full day price for both our rooms. They told us that in Indonesia the evening is at 5pm, so we should have checked out at 5pm. When we told them that our deal was 10pm and not 5pm, they started to shout and became aggressive.
We dont know if it was mis-communication or if they wanted to cheat us. If they would have told us before, we would have kept only 1 room. Whatever, in tourist business you need to be more friendly and cannot fight guests.
We paid everything they asked for. Still they called us later, when we were far away, that still some items are missing. They wanted us to pay for beer we already paid for.
Whatever. It's not great, but ok guesthouse. But if you make special agreement with them, better make a document on paper ;)