2 Terrarium Indonesia - 2 years ago
I stayed here on 5 Jan 2019. I don’t know why my staying period here was not favorable. The good things on this hotel is only about the strategic location. It is located in the Medan City center which is closed to some good places. The bed is new and comforts. Air conditioning was also good when I stayed this hotel.
Point to improve on this hotel:
(1) They claim as a new hotel. However, the room maintenance was not good. It was seems looks old hotel. We can see the stains on the wallpaper and room floor with dusty window. The stains was also on the cup for having drinks.
(2)There was nothing special with this hotel hospitality. The staffs were not really kind, little bit laziness behavior without smile. At the moment of entering the room, there was no doormat in the bathroom and the drainage condition was also bad. The water cannot recede and come out of the drainage channel. I have to go down side and talk to the hotel staff directly as there is no one to pick up my phone which is disappointing.
(3) The bathroom was quite dirty, wet, and it’s not really well maintained. We need to wait about 10-15 minutes to get hot water from the shower. Also, the towels condition was not good (see the pics for reference)
(4) There is no something special on its hotel restaurant for having Breakfast. The options is so limited with ordinary taste.
(5) There were away different between the picture against the actual condition. With remains price/ rate, we can get better hotel instead of this hotel. The good things only about the location, temperature and bed conditions.