3 Nindi Aulia - 6 months ago
(Translated by Google) As for the place, it's really nice and comfortable, the food is also delicious, the pizza is also delicious but the service is very unsatisfactory. One day before we had a reservation via wa but the response was slow. At 11 pm the cafe sent a list of the menus and there are some menus that are not available, if they are no longer available, the menu can be marked so that potential buyers do not expect more.
My friend came at half past 5 pm for a re-booking and it turned out that there were some orders that we had listed that were not on the list, finally my friend re-listed the order. Drinks were ready at the table at half past 6 pm but the food that came was only chicken rica and ayam penyet. Other food we ordered, such as seafood fried noodles and fried rice, was not delivered even though at another table where people had just arrived, the noodles were immediately delivered while we were already here. half past 5 pm not delivered until half past 7 pm when we asked the employees it turned out that they forgot the food we ordered :) finally because we were in a bad mood we just canceled the food and we decided to move locations.
Maybe if it's not the fasting month, the service is good, but this is because the fasting month is a bit tight, the employees are also lacking briefing maybe.
Hopefully the employees can be more careful if there is a reservation, don't just pile it on the table and end up confused yourself, see which one has food and what doesn't. It can also be asked directly with us, there is still food that has not been delivered or all of it. There is no feedback whatsoever from the employees to the customers, so in the end we hoped that the food would not be made, eh, in fact, it wasn't made, instead it was forgotten.
(Original)
Untuk tempatnya memang bagus dan juga nyaman, makanannya juga enak, pisgornya juga enak tapi pelayananya sangat tidak memuaskan. Satu hari sebelumnya kami sudah reservasi lewat wa tapi slow respon. Jam 11 malam pihak caffe mengirimkan daftar menu2nya dan ada beberapa menu yang tidak tersedia seharusnya kalau tidak tersedia lagi menunya bisa di beri tanda supaya calon pembeli tidak berharap lebih.
Teman saya datang jam setengah 5 sore untuk reservasi ulang dan ternyata ada beberapa pesanan yang sudah kita list tidak ada di dalam daftar akhirnya teman saya meng-list ulang pesanan. Minuman sudah siap di meja jam setengah 6 sore tapi makanan yang datang hanya ayam rica sama ayam penyet makanan lain yang kami pesan seperti mie goreng seafood dan nasi goreng tidak diantarkan padahal di meja lain yang orangnya baru datang mienya langsung diantarkan sementara kita yang sudah datang jam setengah 5 sore tidak di antarkan sampai jam setengah 7 malam pas kita tanya ke karyawannya ternyata mereka lupa dengan makanan yang kita pesan :) akhirnya karna sudah bad mood kita batalkan saja itu makanan dan kita putuskan pindah lokasi.
Mungkin kalo bukan bulan puasa bagus ji pelayananya tapi ini krna momen bukber jadi agak keteteran, karyawannya juga kurang briefing mungkin.
Semoga karyawannya bisa lebih teliti lagi kalo ada reservasinya orang jangan asal di tumpuk saja di atas meja akhirnya bingung sendiri lihat mana yang sudah ada makanannya sama yang belum. Kan bisa juga di tanyakan langsung sama kita masih ada makanan yang belum di antar atau sudah semua. Ini tidak ada feedback apa2 dari karyawannya ke pelanggan, jadi akhirnya kita sudah berharap juga makanan ta di buatkan eh eh trnyata nda dibuatkan malah dilupakan.
