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Aditya Pramana -
a year ago
Me and my friends were booked 3 bedroom private villa to enjoy our New Year Eve. My friend did all accomodation booking through the Agoda. On picture and description were mention 3 bedroom with pool, private villa. When we were arrived and cheked in, we shocked due to there’s another guest have been stayed in one of 2 bedroom villa and we are together in one area. Pool is NOT PRIVATE but share with the other guest. This was out of our expectation. That is NOT PRIVATE VILLA. We got an explanation by the owner, firstly she is realy not polite but after that calm down. They offered us to use swimming pool in the other area, as well as use a billiard. We don’t want to ruin our new year eve. We just accept their offering. We are NOT USE POOL and BILLIARD at all, because still feel not privacy, those all located in lobby area. Not good solution at all from the villa side, no compensation. DEFINITELY WE ARE DISSAPOINTED! . To all of you who want to book villa in Big Pienapple, makesure you are not reserve the villa that sharing in one area, because the villa in Big pineapple
Is NOT PRIVAT VILLA, that is sharring villa. 3 bed room and 2 bedroom are in one area with only 1 swimming pool to be shared.
Point Plus - the woman staff so helpful and nice person.
NOT COME BACK ANYMORE