Klinik Utama Mata JEC @ Tambora

1 Good Athome - 4 months ago

Around 11am, I called them but no answer. Got WhatsApp number, 1pm messaged them for fear lunch/rest time. Got automatic response asking me to write my name and the question. I asked 'can I come directly or should I make appointment?' No response. At 2.30pm, I went there. Queued. Got called and was told today was full and they couldn't accept me.

I didn't want to go home after coming so far. I saw the optics service. Why not checked my eyes?
I wanted to check my eyes in the optical service but the staff didnt give clear explanation that it'd be impossible since the queue was full with clinic's patients. She said, 'Yes, you can go to check your eyes if the clinic's free of patients'. Stupid of me that i believed her words and sat to wait for my turn to check in the optics service. They didn't give me queu number for optic too and just ignore me waiting for the service I wouldn't get because the clinic's patients would get it first.

I was riding fo a while in hot weather, was told all that.
Waste my money, my time and my patience.
I'm telling the truth. There's the message in my WhatsApp they didn't bother to read and reply.

If jec, have limit to take patients, pls make pinned messages in the WhatsApp that you would only respond before 11am or that the queue for patients has reached and will not accept anymore.
Good riddance.

2 Nurul 'Kira' Salamah - 2 years ago

bad service. they don't even know when the doctors is gonna come. been waiting over 1 hour and I'm done. just go to JEC Menteng, more convincing

4 Evi - 4 years ago

Clean, well organized, friendly staff, doctor not only giving prescription but also educating patient.

4 Lie An Theodorus - 4 months ago

(Translated by Google) When I came here, the place was very crowded.
From young to young. The queue is carried out to the front and there is a tent to wait, there is still a queue number.
Staff and receptionists look very busy, picking up the phone, looking at schedules, and helping patients.
.
It's a shame I didn't check my eyes because they were full. But seeing as this place is adequate, with fairly professional tools and facilities.

(Original)
Waktu saya kemari, tempat sangat ramai.
Dari usia muda hingga belia. Pengantrian dilakulan hingga ke depan dan ada tenda utk menunggu, tetap ada nomor pengantrian.
Staff dan Resepsionis terlihat sangat sibuk, mengangkat telfon, melihat jadwal, dan membantu pasien.
.
Sangat disayangkan saya tdk jadi mengecek mata karna sdh penuh. Tetapi dilihat tempat ini memadai kok, dgn alat dan fasilitas yg lumayan profesional.

1 Erviyana Jelita - 8 months ago

(Translated by Google) One star for the process that takes a long time.
You have to be extra patient if you check with the doctor here using BPJS.
In terms of the place and the room is good, the doctors and nurses are also friendly.

(Original)
Bintang satu untuk prosesnya yang memakan waktu lama.
Harus extra sabar jika periksa ke dokter disini menggunakan BPJS.
Kalo dari segi tempat dan ruangannya bagus, dokter dan perawatnya juga ramah.

5 Irianto kristo Kusnadi - 3 weeks ago

(Translated by Google) The service is GOOD...Patients are very helpful and have good service and good information and service.
Especially Sister Deffi serves with
very very good . The information provided is very clear

Does not differentiate BPJS patients and regular patients.

Professional doctors and sophisticated tools.

(Original)
Pelyanan nya BAIK...Pasien sangat terbantu dan silayani dng Baik dan informasi arta pelayan yga Baik.
Terutma Suster Deffi melayani dng
sangat Baik sekali . Informasi yg disampaikan sangat jelas

Tidak membedakan pasien BPJS dan pasien reguler.

Dokter profesional dan alat alat yg canggih.

5 Nunic Melodica - a month ago

(Translated by Google) Previously there was a complaint related to the minus that did not match the prescription and the glasses, the response was good and it was immediately replaced with frames and free lenses.
Thank you JEC Tambora, I wish you more success in the future.

(Original)
Sebelumnya ada complain terkait minus tidak sesuai antara resep u0026 kacamatanya,direspon donk dengan baik langsung diganti dengan frame beserta lensanya free .
Thank you JEC Tambora smoga makin sukses kedepannya .