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Felicia Angelika -
4 months ago
Worst service I’ve ever experienced. (Not because of the staffs, but the manager)
Came on lunchtime Sunday so we had to fill the waiting list form. The staff told us she’ll call our number when there’s seat available and to be back at 1PM so we walked around the hotel and saw the ballroom for our upcoming family event.
Went back to the resto lobby by 1PM just to find out they skipped my family and served 2 tables ahead of us. 2 of them being the “regular” of the restaurant. They literally wrote “regular” on the waiting list. Apparently they’re the Manager’s acquaintance (Manager Jackie)
It’s simply unethical to skip ANY guests JUST BECAUSE the manager’s acquaintances came. Feels like “newcomers” are not welcome in the restaurant. Yes you know the regulars better. But they have absolutely NO rights to skip ANY guests who literally lined up to dine.
After complaining, the staffs told us they have a seat, which is, possibly the worst seat in the whole resto. Located on the dark, corner of the room. Ofc we declined, we didn’t wait for 40 minutes+ for this. We confronted the manager but he defended himself by saying “but you declined the seat we prepared” not mentioning how he prioritized his acquaintances.
No, sir you didn’t prepare it. It’s literally the leftover seat. Your face-saving action reflects how unprofessional you are. Had you treated us better by saying “sorry I made a mistake. Let me prepare a seat for you”, I wouldn’t leave a bad review here.
The staffs even apologized deeply to our family ON BEHALF of the manager ????
We got our seats at around 1.30PM and thankfully the staffs helping our table are kind, helpful and fast.
It’s a shame that a restaurant with good food u0026 hard working staffs is led by a less professional manager.
Overall we didn’t have a pleasant lunch here for sure.