3 Nabila Putri Damayanti - 4 months ago
- Arrived around 2.30 but the room wasn't ready yet, they asked to wait for 5 minutes to re-check the room. But, we wait more than 5 minutes. We got our room around 3PM
- I asked for a late check out and they gave us until 1PM
- The first room we got, was not fresh, there's stain on the bed sheet, crumbs on the sofa, defect on the furniture etc.
- The staffs were polite and responsive, they gave us a new room. But still, we need to wait around 10-15 minutes
- Extra late check out until 3PM
- The new room was fresh, smells good, more clean than the room before
- The pool was ok, we used the sauna but didn't know that the sauna wasn't open for 24 hours. The staff were shut off the heater but didn't tell us. It will be much better if they let us know
- The breakfast has many menus, and it taste good
- What they need to improve is the waiting time and cleanliness
- Free snack u0026 mini bar