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Richard Saunders -
2 months ago
Avoid at all costs. We had a rat in our room. No hot water, additional things billed to us without our consent.
Wifi didn’t work in the room, and very inconsistent food at the restaurant (all prices excluding service and tax) so you end up paying a fortune for really sub standard food.
If people stay above you, you can hear everything and the courtyard is noisy at night, leading to very little sleep.
We contacted management about this and their response was to make it better going forward but they did nothing to solve the immediate problem.
My wife was injured due to the rat in our room, and the hotel management proceeded to refund less than a quarter of our stay after a huge fight. They then chased us away with our toddler, and refused to take any responsibility for medical costs related to the injury. Threatening to call the police and blacklist us with other hotels in Bali.
Has to be the worst customer experience I have ever had. I will be taking legal steps.