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Hs0e02 Hooi -
3 months ago
Definitely not 5 stars.
Having just stayed at real 5 star resorts in Bali, the Haven doesn’t deserve its current rating. I would say it is false advertising. You can get similar hotels for half the price next door.
- Facilities are old and poorly maintained, def not 5 star quality.
- Gym was just sad, 2 old machines and some weights in a tiny room with no sunlight.
- Room was damp all the time (Don’t tell me this is a beach front hotel because I never experienced this at other beach front properties)
- only 4 lounges by the pool
- no direct access to beach. 5min walk outside of hotel to get to beach.
- Hotel is understaffed, took over an hour to get me some drinking water.
- Hotel rushing you to checkout before the clock even hits 12pm. Never I have experienced this in any hotels.
- Misleading advertising as its not a 5 star resort. Would say it is a generous 4.
- Air Conditioning leaking water, leak was minor so we didn’t inform hotel staff but this isn’t an isolated incident as other guests have mentioned. No real luxury resort would let this happen.
- Worst of all it rained on the first day of our stay and our toilet smelled like sewage the whole time. Smell was so rotten it made me dread going into the toilet.
- Slow Internet
Overall a very poor experience and poor value for money. Definitely won’t be returning.