The Bidadari Villas & Spa

3 Zachery Vaughn - 5 months ago

UPDATE: We met the manager, he inspected the villa and seemed disappointed by the quality of our villa. He apologized and moved us to a different villa which was in much better condition.

These are the complaints I had regarding our stay at The Bidadari (villa number 7). These complaints are about the villa itself, not the staff. The staff was always very kind and helpful, except for one of the security guards who was shockingly rude in an almost threatening manner… After an incident with the security guard, we decided not even to stay at the villa for the last 4 days of our one month stay because he made me feel uncomfortable. That security guard should absolutely be removed in my opinion.

1. The paint is pealing off the walls everywhere.
2. The power outlets are very inconvenient, even in the bedroom, there is no place to charge a phone.
3. We were told that drinking water would be provided at the beginning of our stay but it was not.
4. There are no appliances other than a water heater. No rice cooker, no toaster, no oven or microwave.
5. The bathtub in our room does not have a plug, so we cannot take a bath.
6. The shower looks absolutely disgusting.
7. The lock to the balcony is completely rusted, it requires an immense amount of force to open the door.
8. The balcony tiles are collapsing, broken into pieces and crunching as I walk.
9. The roof has become a habitat for some kind of animal, it is very loud at night.
10. One bathroom has a leak coming from the ceiling with mold growing.
11. The hot water was not working at all. My mother wanted to take a hot bath after flying nearly 40 hours to Bali, but she was not able to.
12. Regarding booking, it is not possible to choose your villa. You will receive a random villa, whatever happens to be available. All villas have essentially the same facilities with a different layout. The villa we inspected before booking was #10 and it was in good condition so maybe we got unlucky with a villa that was lacking maintenance and inspection.

1 J - 4 weeks ago

It was bad and unpleasant. Looking at the other reviews I see many similar experiences in this villa, some going back several years. The owner responds each time saying it’s been fixed, but in the villa we stayed, none have been addressed… These false claims by this villa are unattractive. Here is what the experience was like in a single villa here (I don’t know what the others were like). There are some similar complaints to previous reviews.

1. The paint is pealing off the walls everywhere.
2. The power outlets are very inconvenient, there is no place to charge a phone or laptop.
3. The kitchen dishwashing liquid had brown bits and yellow tint - it looked mouldy.
4. The swimming pool had lots of white bits (not sure what) floating in the surface, and harder white pellets in the bottom. It felt unhealthy, are they insect/rodent poisson pellets?
5. The bathtub had insects in it.
6. The shower was absolutely disgusting, mould growing everywhere, paint peeling off, even the soaps smelt bad.
7. The lock to our villa is an archaic padlock with a key that didn’t work.
8. The tiles across the indoor and outdoor parts of the villa are collapsing and broken into pieces.
9. The roof had also become a habitat for an animal, it left crumbs/dust piles in the morning over the coffee table.
10. Table surfaces in the entire villa had coaster stains, wipes etc all over them. It didn’t look clean.
11. The toilet door would not open fully. And it smelt of mould.
12. Insects everywhere in the room.
13. The bedsheets did not look clean, bits of something (crumbs?) all over. And itchy. Which made us question if there were bedbugs.
14. The plants didn’t look cared for.

Overall the whole place looks abandoned, outdated, unclean and uncared for. The place made you feel depressed. It’s a shame because it could have potential. But this is not worthy of the price at this current moment. I hope they decide to do something about it and good luck in future!

5 Chen Zou - 3 weeks ago

Had an awesome 4 night stay at Bidabari. It’s centrally located but the villas are off the street and are quiet/peaceful. Staff are helpful and welcoming. Must try the floating breakfast and spa!

1 anita anggoro - 5 months ago

Nightmare ever!! Dont book this Villa!!!!

We arrived 4.30 pm and had booked month before through agoda. They said they didnt receive any confirmation. So we have to wait around 30 min until everything ready. Then i told villa staff that we ll go so they can re-clean the villa etc.

We went back to villa 8 pm and found no hot water. I bring kids and elderly. No hot water with semi open air bathroom is disaster.

A man come, he say water heater broken but offer nothing, except keep explaining that villa staff is insufficient. He has to do triple job as security, FO, urgent engineer etc.

Sadly, we spend 3 days here

Other things that is so so are many. I have stayed in several bali villa before and never encountered this thing

4 Julia G - 9 months ago

Quite outdated, painting coming off in the bathroom, hot water that takes 10mn to arrive, no soap in the shower.
An old aluminum hanger for the towel... Nothing deal breaking, but it needs a little work to make it luxurious again

Otherwise the bed was comfy, the staff extremely nice and the location is great. They have very good deals at the moment also.

4 Wildan Baraba - a year ago

Enjoyed my stay here. There's a balcony and big living room with kitchen area. They provide pan, bowl, plate, fork, glass, stove, refrigerator and all. Enjoyed their pool which has proper size and height. They allowed motorcycle to park directly in front of the door.
But, the give me twin bed. The bathroom was nice but their shower not totally worked. It quite hard to take shower.
And i think they give me two bedroom villa for that there was stairs with locked room above my room. Getting awkward at night.
After all, great place!

4 The Foodie Traveler - a year ago

Pros:
- The location is amazing. It’s 3 min drive to Berawa and 7 mins to Seminyak. Everywhere is easily accessible.
- Huge private space and a big pool for one bedroom villa.
- It is very quiet and peaceful and the neighborhood is also calm and nice.
- There is an awesome cafe called Megumi in 200 meters, a petrol shop and a laundry shop right in front of the villa. Super convenient. Plus there are many great restaurants around.
- I enjoyed my little walk at the path in the property as walking safely and without traffic is difficult to find in Bali

Cons:
- Wifi was very unstable. Often it was cut and wouldn’t come back for several minutes that I had to change to LTE.
- Toilet flush was weak and it wouldn’t flush properly. You need to flush 2-3 times after one time use. I had them look and fix maybe 6-8 times while I stayed for a month. It was super frustrating.
- Curtains don’t block the sun enough as they are not made to block the bright light.
- Overall cleanness was not up to my standard.