The Bali Concierge - Fast Track Bali

2 Shane Gregoire - a month ago

Absolute horrible experience, and scammed.

I booked a fast track with them, but never got any email confirmation. I tried reaching out multiple times about it, but no response. I then receive an email saying my reservation was cancelled. Okay… so I go through DPS airport the normal way, and find out that they didn’t actually cancel anything, and it was a “mistake” cancellation email. I reach out about a refund, my messages go completely ignored. Good luck trying to get any support; their WhatsApp number doesn’t even exist. So, I paid for their service, got no confirmation or instruction of the service, was told the service was cancelled, proceeded through the airport without them because it was “cancelled”, and then refused a refund because the service was actually not cancelled. This is a scam. I had to call my bank to get the charges reversed, and you need to do the same if you are in a similar position. Absolutely unacceptable practices for running a business.

Edit: The business owner reached out about 2 weeks after the review was posted, apologized and refunded the transaction, so I amended added a star to the review. The amount of time it took and the lack of communication should be improved for future customers

1 Paul Maddox - 2 months ago

Do not book. Their automated systems will happily take your money, but you will get no confirmation, nobody replies via email, and their telephone and whatsapp number no longer works. Looks like the company doesn't exist anymore (despite their website+payment systems still running).

1 Marg Le Grys - 2 months ago

Warning..do not book. Everything looks fine, they take your money then nothing. No email, no phone numbers operating. This business looks like it has folded!! Very frustrating.

1 Scott Don - a month ago

DO NOT BOOK DODGY AS - They take your money no confirmation, I then followed up, they say they charged me wrong amount, then they want me to send them all this info for them to then refund me........CHARGE BACK STARTED. Use someone else

1 Christine Massey - a month ago

Rip off and scam. They were no shows. Many others have posted the same experience. They don't exist.

5 christopher santini - 3 years ago

What a great service! I am a repeat customer for a few years now and cannot recommend enough the ease and convenience that the service offers. Everyone you deal with is friendly, efficient, and ensure that your arrival and transfer in Bali are done with the upmost ease and comfort. Arrival and departure in Bali can be challenging depending on the time you arrive/depart but the service is similar to CLEAR in the USA and you just simply breeze through the custom and immigration lines. Do yourself a favor and don't wait in line after your long flight, it is not a great way to start your holiday!

5 Rob Wiley - 3 years ago

Excellent service... we were arriving from USA after a long flight via Hong Kong on Cathay and were arriving at the dreaded 3 pm time slot when all the big planes land and the queues are very long for immigration. The representative met us at the plane door and whisked us through all the checks. We have visited Bali many times since 1994 and this by far was our best arrival experience.