Swiss-Belhotel Tuban, Bali

5 Diana Amanda - 2 weeks ago

Stay 1 night only just for transit to airport. The location 10 min by car from airport. Good room and good staff service. There is no botled water inside, but u can take from dispennser in every floor. Nice pool. Very good value for money. Recommended hotel

4 Blessed - a month ago

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4 Edward Li - a month ago

The pool and amenities were great, but the blanket/comforter for the bed was strange…

I had a very difficult time (didn’t sleep at all actually) falling asleep both my nights at this hotel.

4 Mariana Anas - a week ago

The staff are very friendly and providing assistance whenever needed. we were offered a room upgrade when we did not like the first room. Restaurant and breakfast are good but lacking options.

5 Yulius Syuli - a week ago

Room is good, clean, the AC is cool, if you are planning for staycation, room with balcony swimming pools view is the best, the hotel crew is polite and very helpfull, the location is good if you look for quite hotel, it's location near to kuta beach, but not in busy area, 5‐10 minutes to kuta beach.

1 Lewis Mackin - 3 weeks ago

DO NOT STAY AT THIS HOTEL !! we are a British couple who have been in Bali for nearly 2 months. We have stayed at multiple Hotels all over Bali during July and August and most have been reasonably priced independent hotels and we have had nothing but good experiences with exceptional customer service. I booked us in for 6 nights at the Swiss-Belhotel Tuban. What a mistake! I assumed that this being a Swiss bell hotel that the standard would be reasonably high.. WRONG. We checked in yesterday and we’re told the room type I had booked was not available no double bed as requested only a twin room with 2 single beds available. The TV did not work the picture was so fuzzy you couldn’t watch it without getting a headache the fridge in the room also did not work it actually heated up our water rather than cooling it. In addition to this the Air Conditioning also did not function correctly and was no more than a fan blowing warm air around the room so we spent an uncomfortable night in a hot room with hot bottled water and no TV. We were advised by reception that we would be upgraded the next day but this didn’t happen. I was honestly shocked that when we raised these issues to reception staff we were told they were to busy to deal with it and would call our room shortly to resolve, which they did not. The staff really didn’t seem to care. To make matters worse when my wife asked for a cocktail to accompany her evening meal in the hotel restaurant we were told they didn’t serve cocktails only beer?? Which is ridiculous as the list of available Cocktails was proudly displayed on the fuzzy hotel TV info page as being available at the hotel restaurant. the restaurant food was also very underwhelming they severed a pizza that was essentially soggy bread with tomato purée on it with hardly any cheese. My Mie goreng was ok not the best but at least acceptable. The location of the hotel is also not good for tourists there is next to nothing around the immediate area of the hotel accept some local food stalls and a mini mart it’s also not easy to walk into main town Kuta as the hotel is situated on a double blind bend with no pavement to safely walk on and a spiders web of exposed electrical wires dangling down which we have seen all over Bali but usually over head these were the worst and at chest hight so extremely dangerous. This was one of the more expensive hotels we have stayed at during our 2 months in Bali and by far the worst. We stayed with a local family in a small village in Karangasem for 2 weeks during our first month with frequent power cuts and limited running water we even contracted Salmonella poising and had to go to hospital but that experience was far better than this hotel. We decided to check out today after only 1 night of our 6 night stay. When we told reception we we’re leaving they initially didn’t seem to care that we were so dissatisfied and just said “ok” no attempt to try to rectify the issues. When we asked them to call us a cab to go to another hotel suddenly they had a room upgrade available for us but at this point I had enough of this terrible service so we left. My wife was so upset by this whole experience and this was our last week in Bali and we have had such an amazing time at so many other hotels I’m actually really angry that a large chain hotel would treat guests like this and provide such low quality accommodation and customer service. If I had only been here for a short holiday it would have ruined the trip. Avoid this hotel at all costs. you have been warned.

5 Anish - a week ago

Stayed in this hotel. Believe me getting such a room for this price is rare in opinion. Hotel staffs are extraordinarily friendly especially Mr. Vijaya, you can just seek his help if you need anything in Bali. Overall an awesome hotel