2
Foster Noonan -
a month ago
I stayed here with a friend in late July. We got a room each. We were excited for the rooftop pool, the pool bar and nice cocktails at the hotel bar!
Little did we know until we got there… the rooftop pool is closed down (and full of green water and mould), the pool bar at at the middle (and only, now) pool is shut down, and the main bar downstairs serves barely anything… a restricted list of a handful of drinks.
It was a shame really, our key requirement when booking was a poolbar, and at no point we’re we advised it was closed - it was just when we went to the pool that we saw it all closed down and empty. The pool that is open is run down with rotting wood decks and the odd missing tile. The pool towels were hidden away and in a plastic wrapping as a new pack still which we helped ourselves and ripped open to access the towel inside. This really, was indicative of the service overall at this hotel.
Towels in the rooms are old and worn.
The lift is broken down and no one was working on repairing it for the entire stay.
I stayed at 3 x hotels during this trip - Sun Island Legian was by far the biggest let down. The other two were fantastic.
I wouldn’t stay here again until they’ve invested some money into the place, lifted the standards, open the roof top pool, open the pool bar.