3
Nicholas RV -
a month ago
We were so excited to go back to Settimo Cielo after a 2 ½ year hiatus. 6 of us went there for dinner last night.
Things did not go well. It took 25 minutes to order drinks, all non alcoholic, like a coca cola, 2 lemon squash etc, nothing complicated. 20 minutes later drinks arrived. Then they took our food order. Nobody ordered an appetizer. It took 60 minutes to get our food order
There were 5 tables occupied at the time, 3 inside, 2 outside. I had osso bucco, which clearly had just come out of the refrigerator as parts of it were cold, and it was chewy. It needed another 2 hours in the oven, and the marrow was hard. I ate ½ of it, knowing if I sent it back, I would have another hour wait for another dish.
Then we ordered 3 desserts. 1 lemon tart (made in advance) 1 chocolate mousse, (made in advance), and a tiramisu (made in advance). That took 45 minutes. By that time, we were down to only 2 tables in the restaurant).
I know you have only been open again for a week, I don’t know if the kitchen and wait staff are new or the same employees as 2 years ago, but some serious training is needed. Many times, not a single wait staff was in sight, we had to wave over the bartender for him to find someone.
This used to be a fabulous restaurant pre covid. A special birthday, occasion or get together with close friends. There was not a “person in charge” in sight. Though many apologies from the staff, with "tunggu sebentar" being thrown around every few minutes. We were told there was a minuscule issue in the kitchen. There was nothing minuscule about it.
Come on guys, you can do this, put in the work, train the people, get a good work flow going. You used to work like a well-oiled machine. We are not giving up on you, but will probably take a 6 month break before coming back.
Where was the owner / manager???
