1
Sara žgajnar -
4 years ago
We did not enjoy our stay at this hotel. We reserved 4 rooms at this hotel and all the rooms were moldy and smelled. The first day after we left for the beach 400€ were stolen from our wallet that was inside a backpack in our room. We told the boss of the hotel that if he could ask his staff if someone saw anyone entering our room. He immediately said no, no one saw nothing even before asking his staff. He was not interested at all to find out what happened and he actually smiled and acted as nothing happened. We found that strange that no one saw anything, as the room 15 is located next to the pool, breakfast area and is visible from the reception, where the staff was hanging out most of the time. After a couple of days, we asked the boss again if he talked with his staff and he was still acting as nothing happened and we got a filling that he really does not care that the money was stolen. On the day of check out the whole staff were jumping around us, worrying that we will not pay for the rooms and they were pushing us out of the rooms before the actual checkout time. When we paid for the rooms, we complained about the rooms and his unwillingness to find out who stole the money. At that time he became extremely rude and said that we stole from ourselves. He started laughing at us and said that the father stole the money from the mother, which is total nonsense. We found that strange that he knew that the money was stolen from the mother's wallet and we confronted him, that is when he started to act as he did not understand what we were saying. In the end, nothing was resolved, we were out of 400€ and now we know that the staff stole our money and that the boss knew everything, probably he was also in it too. At the moment we are still talking to the police and they said they will open up an investigation for this case. The whole experience with the boss and the hotel really ruined our perception of Bali and their people.